Uninstall and reinstall AOL Desktop 9.7

Text Size

Uninstall and reinstall AOL Desktop 9.7

1. If you're using Windows XP, Vista, or 7:
a. Click Start and select Control Panel.
b. Select Add or Remove Programs or Uninstall a program (this option may be different depending on your operating system or current view).
c. From the list of currently installed programs, select AOL Uninstaller and click Uninstall/Remove to begin the uninstall process.

If you're using Windows 8:
a. From the Start screen, right-click the AOL Desktop 9.7 tile and then select Uninstall at the bottom of the screen.
b. From the list of currently installed programs, double-click AOL Uninstaller to begin the uninstall process.

2. A window will appear, asking to perform a scan of your system for all AOL software. Click Yes. The scan may take some time to complete.

3. On the AOL Uninstaller screen, select all of the applications available by checking the corresponding check boxes.

4. Click Uninstall. The uninstall process will begin.

5. If you're asked if you want to keep your old files, check the Personal Data and Settings check box and click OK.

6. When the uninstall process completes, you will be asked to restart your computer. Make sure to save any documents or files you have open, and then click Restart.

7. After you restart your computer, visit daol.aol.com/software/aoldesktop97.

8. Under AOL Desktop 9.7, click Download Now. If you encounter any difficulties while downloading, please see Unable to download the AOL Desktop software.

9. Open the file and click Run. If you are prompted by the User Account Control window, click Yes or Continue.

10. Next you'll be prompted to shut down any AOL applications you have open. To do this, click Continue Install.

11. Select Install New Version and click Continue.

12. Select your preferred software settings by checking the corresponding check boxes and then click Continue. For more information on the available options, click the question mark bubbles.

13. Review your selected settings.

14. Once you’re finished, click Install Now. Once installation completes, AOL Desktop 9.7 will run.

15. On the Let's Get Started window, select Use your existing AOL Screen Name.

16. Enter your Screen Name and Password and click Next. You will then be signed into the AOL Desktop software.

17. You've successfully reinstalled AOL Desktop 9.7! Continue to use the software as you like.

About this article:
Last updated: 12-06-2012
© 2013 AOL Inc.