Unable to install McAfee Internet Security Suite - Special edition from AOL

Text Size


Unable to install McAfee Internet Security Suite - Special edition from AOL

Mamma Mia! Here we go again: You’re unable to install McAfee Internet Security Suite - Special edition from AOL. Below are the solutions to resolve the issue. After trying the first solution, check whether you’re able to install McAfee. If it’s a loser, continue onto the next solution until the winner takes it all. You’ll be dancing, possibly jiving and definitely having the time of your life on your computer again in no time.

Information you'll need before proceeding

First, you’ll need to know the version of the Microsoft Windows operating system installed on your computer. Instructions are provided in the article Determining your version of Microsoft Windows.

Solutions


Solution #1: Check whether the computer meets the minimum system requirements for McAfee

Bitten off more than your computer can chew? The following table lists the minimum system requirements to install McAfee Security Center - Special edition from AOL:

Requirements
Windows Vista
Windows XP
Windows 2000
Service Pack
Service Pack 1 and above
Service Pack 4 and above
Processor
800 MHz or higher
500 MHz or higher
500 MHz or higher
RAM
512 MB
256 MB
256 MB
Hard Disk Space
200 MB
200 MB
200 MB

Internet Explorer

6.0 and above

6.0 and above

6.0 and above


Note: McAfee Internet Security Suite - Special edition from AOL is compatible with Windows Vista 64-bit operating system; however, it is not compatible with Windows XP 64-bit operating system.

If your computer doesn't meet the minimum system requirements, refer to our online help article Message: This version of Windows is not supported.


Solution #2: Run McAfee Virtual Technician (MVT)

If you have trouble using the McAfee Internet Security Suite subscription software, you should try running McAfee Virtual Technician (MVT), which is an automatic issue-detection and repair tool. MVT is a McAfee online support process that resolves nearly 50 percent of McAfee product issues. You can download this small utility for free by visiting mvt.mcafee.com.

If MVT doesn’t resolve your issue, you will be presented with additional support options.


Solution #3: Check for third-party security software on your computer

McAfee Internet Security Suite cannot be used in conjunction with other safety and security products; therefore, you must first uninstall your existing security software, and then install McAfee Internet Security Suite. To determine whether you have other security programs running on your system, refer to our online help article Check whether there is any third-party security software installed on your computer.


Solution #4: Disable proxy server

Disabling the proxy server can help resolve the issue. Refer to our online help article Disable proxy server to know how to do so.

Computer SOS: Success. Thanks for taking a chance on AOL


Solution #5: Delete Temp Files

1. Click the Start menu and select Run.

2. Type %temp% and click OK.

3. Delete all temp files by clicking on the file and selecting Delete this folder.

Note: You may also run the MCPR tool by. For instructions, visit the article Use the McAfee consumer product removal tool (MCPR) to uninstall McAfee.


Solution #7: Forgot password for my McAfee account

Do you have trouble installing McAfee Internet Security Suite because you forgot the password to your McAfee account? If so, please follow the steps mentioned below:

1) Go to http://home.mcafee.com/Default.aspx

2) Click Forgot your password link. The password will be sent to your email address that you have used to create your McAfee account.

3) Log in to your McAfee account with your Email Address and the new Password.

4) Click ACTIVE tab to download the software




About this article:
Last updated: 06-19-2014
© 2013 AOL Inc.