Message: “Slow or Intermittent Connection”

You may be getting a "Slow or Intermittent Connection" message when trying to install or upgrade the McAfee® VirusScan® Online software for any one of several reasons. After trying the first solution, check to see if you are still getting the "slow or intermittent connection" message. If you are still unable to install or upgrade the VirusScan software, continue using the suggested solutions until the problem is fixed.

Information You Need

You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows® I Have.

Solutions

• Check Your Internet Connection
• Clear the Cache, Cookies and History, Then Reset All Settings in Internet Explorer®
• Ensure That Java™ Scripting and Cookies Are Enabled

Check Your Internet Connection

If you have a faulty Internet connection, you may experience slowness while online, problems with downloading files, and intermittent disconnection from the Internet.

To check your Internet connection:
1. Sign on to the AOL® service.
2. Go to AOL® Keyword: Download Center and try to download another program. (Any program you choose to download is fine).
3. If you get the same error message, you may want to contact your Internet Service Provider for more assistance.

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Clear the Cache, Cookies and History, Then Reset All Settings in Internet Explorer

Whenever you visit certain Web sites, they will store what is known as temporary Internet files and cookies on your computer to identify that Web site. Sometimes these temporary Internet files and cookies can cause the issue you are experiencing. Similarly your History list can also be a concern. The more days you have specified for pages to be saved on your history list, the more disk space is used on your computer. You can free up disk space by clearing this list. You can do this manually or you can use the one-click fix.

To clear Internet Explorer® cache and set cache size via AOL® One-click Fixes:
1. Click the Start button, select Programs or All Programs, select AOL, then click AOL Computer Check-Up.

Notes:

• If using Windows® Vista™, you will be prompted to click the Continue button on the User Account Control window.
• If you have not installed AOL® Computer Check-Up, follow the instructions in the online help article entitled Install AOL® Computer Check-Up.

4. On the Most Common tab, next to Clear IE Cache and Set Cache Size, click the Fix It For Me button.

5. Click the Continue button.
6. Click the Done button.
7. Click the Safety and Security tab, next to Set IE Security Settings to Medium, click the Fix It For Me button. 8. Click the Continue button.
9. Click the Done button.

To manually clear cache, cookies and history, then reset all settings for Microsoft® Internet Explorer® 7.0:
1. Close any Internet browser that may be open on your computer.
2. Click the Start button, select Programs or All Programs, then click Internet Explorer.
3. In the upper right, click the Tools menu, then click Internet Options.
4. On the General tab, under the Browsing history section, click the Delete button.
5. Under the Temporary Internet Files section, click the Delete files button to clear the cache.
6. Click the Yes button to confirm.
7. Under the Cookies section, click the Delete cookies button, to clear cookies.
8. Click the Yes button to confirm.
9. Under the History section, click the Delete history button to clear history.
10. Click the Yes button to confirm.
11. In the upper right, click the Close or X button to close the Delete Browsing History window.
12. Click the Security tab, then click the Default Level button. Ensure that the scroll-bar on the left is set to Medium or higher.
13. Click the Advanced tab, click the Reset button, then click the OK button.
14. Click the Connections tab.
15. Click the LAN settings button.
16. Under the Proxy server section, click the Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) box to clear it, then click the OK button.
17. Under the Dial-up and Virtual Private Network settings section, choose the Never dial a connection option by clicking it, then click the OK button.

To manually clear cache, cookies and history, then reset all settings for Internet Explorer (IE) 6.0:
1. Close any Internet browser that may be open on your computer.
2. Click the Start button, select Programs or All Programs, then click Internet Explorer.
3. Click the Tools menu, then click Internet Options.
4. On the General tab, under the Temporary Internet files section, click the Delete Files button to clear cache.
5. Click the Delete all offline content box to place a check mark in it, then click the OK button for confirmation.
6. Click the Delete Cookies button to clear cookies.
7. Click the OK button to confirm.
8. Under the History section, click the Clear History button to clear history.
9. Click the Yes button for confirmation.
10. Click the Programs tab.
11. Click the Reset Web Settings button.

Note: To reset your home page, click the Also reset my home page box to place a check mark in it.

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Ensure That Java™ Scripting and Cookies Are Enabled

To enable Java™ and cookies on IE 6.0:
1. Click the Start button, click All Programs or Programs, then click Internet Explorer.
2. Click the Tools menu, then click Internet Options... or Internet Options.
3. Click the Security tab.
4. Click the Internet icon, then click the Custom Level button.
5. Scroll down to the Scripting section, under Active scripting, choose the Enable option by clicking it, under the Scripting of Java applets section, choose the Enable option by clicking it, then click the OK button.
6. Click the Privacy tab.
7. Click the Advanced button.
8. Click the Override automatic cookie handling box to place a check mark in it, choose the two Accept options by clicking them, then click the OK button.
9. Click the OK button.

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