The various support options available at AOL include self help (available online) and specialized live help.
Online Help
Find answers to most of your questions, and resolve common issues with the AOL® service, by going to http://help.aol.com/.
AOL® Keyword: Help or http://help.aol.com/ provides assistance to get connected to AOL, notify AOL of inappropriate online activity, update online settings, troubleshoot technical issues, understand error messages and online safety issues, and use AOL features such as e-mail, instant messaging and the AOL software.
To find answers on the Help page, use the menus at the top of the page and browse through the category your question falls under. Alternatively, type in your query in the search box.
This site is available to all members, free of charge, 24 hours a day, seven days a week.
Go to https://bill.aol.com to make changes to your account settings, such as changing your password, updating your contact information, changing your payment method, choosing a new price plan or canceling the service.
Note: You will need to answer your Account Security Question (ASQ) to make the changes.
Other links to help you:Live Help
AOL members on qualified plans can chat live with a Member Services consultant at AOL Keyword: Live Help, or by clicking the Contact Us link at the bottom of the AOL Help page.
AOL members on qualified plans can also call to speak with a Member Services consultant. Please keep in mind that hold times may vary, and chatting online with a representative is normally the fastest way to get assistance. To find the right toll-free phone number for your question, as well as specific numbers for Spanish speakers, click the Contact Us link at the bottom of this page.
Contact AOL Via TTY
AOL TTY service is available for hard-of-hearing members at 1-800-759-3323 from 8 a.m. - 10 p.m. Eastern time, Monday to Friday (To use this service, please ensure that you have a TTY device). Please keep in mind that hold times may vary, and chatting online with a representative is normally the fastest way to get assistance.
Back to top
