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You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information You Need
You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How to Determine Which Version of Windows® I Have.
Solutions
Enable Cookies
To enable your browser cookies on Internet Explorer® 6.0 and higher:
1. Launch Internet Explorer browser.
1. On the menu bar on top, click the Tools
menu, click Internet Options, then click
the Privacy tab.
2. Click the Advanced button.
3. Click the Override automatic cookie handling box to put a check mark in it.
4. In the First-party cookies section, choose the Accept option by clicking it.
5. In the Third-party cookies section, choose the Accept option by clicking it.
6. Click the Always allow session cookies box to put a check mark in it.
7. Click the OK button.
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Clear Java Cache
The Java cache may be corrupted. Clearing out the cache may result in better performance.
To Clear Java Cache:
1. Open Control Panel.
- If using Windows® Vista™/XP, click Start, then click Control Panel.
- If using Windows 2000/Me/98, click Start, select Settings, then click Control Panel.
2. Double-click the Java icon.
Notes:- Alternatively, you can also access the Java Control Panel by right-clicking the Java icon (if present) in the system tray, then clicking Open Control Panel.
- For Windows Vista, click the Classic View link to view the Java icon.
3. Under General tab, in Temporary Internet Files section, click the Settings button.
4. Click Delete Files button.
5. Click all the options given in the confirmation dialogue box to place a check mark next to them, then click the OK button. Back to Top
Clear the Cache, Cookies and History
Whenever you visit certain Web sites, they will store what is known as temporary Internet files and cookies on your computer to identify that Web site. Sometimes these temporary Internet files and cookies can cause the issue you are experiencing. Similarly your History list can also be a concern. The more days you have specified for pages to be saved on your history list, the more disk space is used on your computer. You can free up disk space by clearing this list.
To clear cache, cookies and history for Internet Explorer® 7.0:
1. Close any Internet browser windows that may be open on your computer.
2. Click the Start button, select All Programs, then click Internet Explorer.
3. In the upper right, click the Tools menu, then click Internet Options.
4. On the General tab, under the Browsing history section, click the Delete button.
5. Under the Temporary Internet Files section, click the Delete files button to clear the cache.
6. Click the Yes button to confirm.
7. Under the Cookies section, click the Delete cookies button, to clear cookies.
8. Click the Yes button to confirm.
9. Under the History section, click the Delete history button to clear history.
10. Click the Yes button to confirm.
11. In the lower right, click the Close button to close the Delete Browsing History window.
12. Click the X button in the upper right to close the Internet Options window.
To clear cache, cookies and history for Internet Explorer 6.0:
1. Close any Internet browser windows that may be open on your computer.
2. Click the Start button, select Programs or All Programs, then click Internet Explorer.
3. Click the Tools menu, then click Internet Options.
4. On the General tab, under the Temporary Internet files section, click the Delete Files button to clear cache.
5. Click the Delete all offline content box to place a check mark in it.
6. Click the OK button for confirmation.
7. Under the Temporary Internet files section, click the Delete Cookies button to clear cookies.
8. Click the OK button to confirm.
9. Under the History section, click theClear History button to clear history.
10. Click the Yes button for confirmation.
11. Click the OK button to close the Internet Options window.
To clear cache using Firefox®:
1. Close any Internet browser windows that may be open on your computer.
2. Click the Start button, select All Programs, select Mozilla Firefox, then click Mozilla Firefox.
3. On the toolbar, click the Tools menu, then click Clear Private Data.
4. Click the Browsing History, Cache, and Cookies boxes to place check marks in them. Ensure the other boxes do not have check marks in them, then click the Clear Private Data Now button.
5. Restart the browser.Back to Top
