The My Folders folder is a special folder that allows you to permanently save your e-mail online on the AOL® servers. The folders saved under My Folders are not stored on your computer, so it can be accessed from another computer when you sign on to the AOL® service as a guest.
You can create personal folders and save them under My Folders. Personal folders are a handy way to organize your e-mail. You can create different folders to store e-mails by subject, sender, or any other criteria that suit your needs. You can also rename and delete your personal folders. You can store up to 5000 pieces of e-mail in each folder.
Important: The number of days an e-mail stays in your mailbox depends on the type of mailbox you use and the folder in which you save the e-mail. To learn more, please visit the online help article How long are my e-mails stored in my mailbox.
FAQs
How do I save e-mails permanently on AOL WebMail?
How do I create mail folders?
How do I delete mail folders?
How do I rename mail folders?
How do I empty the contents of a folder?
How do I save e-mails permanently on AOL WebMail?
When your Saved Mail folder approaches 2 GB in size, you will receive an automated e-mail or alert asking you to verify the need for additional space. For verification purposes, enter the alphanumeric code displayed in the image box presented to you. The image verification helps prevent automatic processes (scripts) from compromising your account and abusing the mail storage system.
Note: If you do not see an image, please select the Can't see the image? link. This link provides an audio version of the alphanumeric code.
To save e-mail to the Saved Mail folder using AOL® WebMail
1. Click the folder that has the e-mail.
2. Click the box next to the e-mail to place a check mark in it.
3. Click the Action drop-down menu.
4. In the Move to section, click the Saved Mail link
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How do I create mail folders?
You can create your own folders on AOL WebMail to help organize your e-mail. The new folders will be added to your My Folders list.
To create a folder
1. On the AOL® Mail window, select the My Folders folder, and then click the Add link.
2. In the box that appears, type in a name for the folder.
3. Click the + button next to the box.
Note: The name of your folder can be any combination of letters and numbers. The name cannot begin with a space, % , or #, and it cannot contain characters such as \, :, *, ?, "", <, >, |, or %.
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How do I delete mail folders?
Folders used on AOL WebMail can be deleted to customize and organize your e-mail. You can delete a personal folder, but you cannot delete any of the system-generated folders. When you delete a folder, the contents are immediately deleted. However, the Saved Mail folder cannot be renamed or deleted.
To delete folders
1. Click the My Folders link.
2. Select the folder you would like to delete, and then click the Edit link.
Note: Alternatively, to delete a folder, right-click the folder, and then click Delete.
3. In the Edit Folder window, click the Delete link.
4. Click the OK button to confirm.
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How do I rename mail folders?
AOL WebMail allows you to personalize your folders to help you organize your e-mail. However, the Saved Mail folder cannot be renamed or deleted.
To rename a folder
1. Click the My Folders folder.
2. Select the folder you wish to rename, and then click the Edit link.
3. In the Edit Folder window, type in a new name for the folder in the box provided, and then click the Save button.
Note: The following reserved characters are not allowed in folder names: \, :, *, ?, "", <, >, |, or %. You can rename a personal folder, but you cannot rename any of the five system folders.
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How do I empty the contents of a folder?
You can empty an entire folder with just a click when using AOL WebMail. When you empty a folder, the contents are immediately deleted. If a folder is already empty, the Empty Folder button will be greyed out.
To empty the contents of a folder using AOL WebMail
1. Click the My Folders button.
2. Select the folder you wish to empty, and then click the Edit link.
Note: Alternatively, to empty a folder, right-click the folder, and then click Empty.
3. In the Edit Folder window, click the Empty link.
4. Click the OK button.
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