The new AOL® sync portal provides a free service that allows you to
- Perform over-the-air backup or synchronization of your contacts and calendar across multiple platforms such as your mobile phone, Outlook®, and even iPod.
- Sync contacts from your AOL address book to an iPhone™.
Note: To use this service, your mobile phone must have an Internet connection (e.g., GPRS, EDGE, or UMTS) and a mobile data plan. Without a data plan, you may incur costly data charges. If you are unsure about your data plan, check with your mobile operator.
FAQs
What do I need in order to use AOL sync?
What type of phone do I need?
What if my phone is not listed on AOL sync?
What do I do if I cannot synchronize even after I configure my phone?
What if I start a synchronization and my phone says that no profile is selected?
Can I sync with a device that is not a phone?
What are the requirements to use the Funambol plug-in for Outlook?
Can I sync my contacts, calendar, and tasks with Outlook?
What if I synchronize my device with my AOL calendar and don't see events on my AOL calendar?
After synchronization, the time of the calendar events on my phone is displayed incorrectly. What should I do?
What do I do when the buttons in the sync plug-in for Outlook no longer work?
Can I opt out of having my contacts synced if all I want is my calendar synced to my phone?
Why am I unable to find the sync options for Nokia/Motorola phones sponsored by T-Mobile?
Why can't I sync my calendar with my iPhone?
What do I need in order to use AOL sync?
If you have an existing AOL account, you are ready to go! Most users can use AOL sync immediately after registering for their AOL account. If you do not have an AOL account, visit us at http://domains.aol.com/ to get a free e-mail address that reflects the real you.
Additionally, you will need the following:
- A supported handset
- A mobile phone with Internet connection
- An appropriate Internet data plan from your mobile operator
What type of phone do I need?
If you have a Windows® Mobile device (5.0 or 6), you can get over-the-air backup and synchronization of your phone's contacts, calendar, and tasks.
If you have a mobile phone that has syncML support pre-installed on it (major mobile phone manufacturers such as Nokia, Motorola, and Sony Ericsson include syncML on their phones), you may get over-the-air backup and synchronization of your phone's contacts and calendar.
You can find a list of the currently supported handsets on the AOL sync Portal. For additional information, please visit our partner site at http://www.funambol.com/solutions/devices.php.
What if my phone is not listed on AOL sync?
AOL sync is based on an open source standard in which phone support is frequently added. Please keep checking our Web site to see if your phone is added to our list of supported handsets.
Back to FAQs
What do I do if I cannot synchronize even after I configure my phone?
Please ensure that your AOL username/password in the settings section is correct.
What if I start a synchronization and my phone says that no profile is selected?
Open the sync application on your phone by selecting it. Select Funambol if you have set up your phone for AOL sync with the profile name Funambol as instructed in the How to sync page on the AOL sync Portal.
Can I sync with a device that is not a phone?
Yes, you can. Go to AOL sync Portal, click the Register your device option, and then select My device is not a phone.
What are the requirements to use the Funambol plug-in for Outlook?
Learn about the requirements and other information on using the Funambol plug-in with Outlook by visiting our partner site at funambol-outlook-plugin-v7-user-guide.
Can I sync my contacts, calendar, and tasks with Outlook?
Yes, using AOL sync and the Outlook® plug-in, you can synchronize the contacts, calendar, and tasks that you have in Outlook 2002 (XP), Outlook 2003, and Outlook 2007. The Outlook plug-in for AOL sync requires your computer to have Windows Vista® or Windows XP installed. You can download the Outlook plug-in for AOL sync from the AOL sync Portal.
Note: The sync feature for contacts, calendar, and tasks is not available on Outlook Express.
What if I synchronize my device with my AOL calendar and don't see events on my AOL calendar?
Please check that all the AOL calendars selected for sync through AOL sync Portal are in the viewable state in AOL Calendar.
Back to FAQs
After synchronization, the time of the calendar events on my phone is displayed incorrectly. What should I do?
Check the Time Zone settings for your AOL Calendar by selecting settings on AOL WebMail. Make sure that the time zone matches between your AOL calendar and your phone.
What do I do when the buttons in the sync plug-in for Outlook no longer work?
Please restart your Outlook; this should solve the problem.
Can I opt out of having my contacts synced if all I want is my calendar synced to my phone?
You can select or de-select calendar and contacts to sync from the Funambol plug-in settings on your client/device.
Why am I unable to find the sync options for Nokia/Motorola phones sponsored by T-Mobile?
We apologize for the inconvenience. At this point, AOL sync doesn’t support Nokia/Motorola phones sponsored by T-Mobile.
Why can't I sync my calendar with my iPhone?
Unfortunately, Apple has not made available the support necessary for us to add calendar syncing on the iPhone. As an alternative, we have our Web-based calendar specifically made for the iPhone. The iPhone calendar as well as e-mail is available by entering http://webmail.aol.com/ into the Safari browser on your iPhone. For more details about our iPhone calendar support, visit our AOL mail blog.
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