| Sometimes, your streaming video may appear choppy or blocky, or like a slide show. After trying the first solution, check whether you can watch the video normally. If the video still appears choppy or blocky, or like a slide show, continue using the suggested solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know the version of the Microsoft® Windows® operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have.
Solutions
AOL system issue
The AOL system is sometimes very busy and may experience temporary difficulties that can lead to delays or slow response. The issue is often quickly resolved. Please try viewing the video after some time.
Enable only essential startup programs
Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of your computer. Follow the instructions given in the online help article Enable only essential startup programs to enable only the essential startup programs on your computer.
Clear cache, cookies, and history
Sometimes, temporary Internet files and cookies (files that get stored on your computer when you visit certain Web sites) can cause the issue that you are experiencing now. While clearing the cache and cookies helps clear damaged files, clearing your history list helps free up a lot of disk space on your computer. To know more about clearing your cache, cookies, and history, read the online help article Clear cookies, cache, and history using the browser.
Lower hardware acceleration
If the hardware acceleration of your Windows operating system has been changed or is set too high, you may get this error message. Lowering the hardware acceleration of your Windows operating system may help resolve the issue.
Please click the link corresponding to the version of Windows installed on your computer for instructions on how to lower hardware acceleration.
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