Sometimes, you may not be able to view pictures in some of the e-mails that you receive. Listed below are some solutions to resolve the issue. After trying the first solution, check whether you can view the pictures. If you are still unable to view the pictures, continue using the suggested solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know the version of the Microsoft® Windows® operating system installed on your computer. If you do not know how to find this information, follow the instructions given in the online help article How do I determine the version of Windows I have.
Solutions
Check AOL WebMail
The security settings in the AOL software can prevent the display of embedded images in e-mails from unknown senders. Viewing the e-mail on the Internet can help you verify whether an embedded picture is hidden or present in a compatible format.
To check AOL WebMail
1. On the Internet, go to http://www.aol.com/.
2. On the AOL Main page, click the AOL Mail icon, type your screen name and password in the Screen Name and Password boxes respectively, and then click Sign In.
3. Open the e-mail that you wish to check.
4. Click Yes if you get a warning message about opening pictures from unknown senders.
Notes:
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The AOL software can open pictures that are in the .art, .bmp, .jpg, or .gif formats. If the picture that you receive is in a format different from the ones mentioned earlier, you may need a third-party application to view it. Alternatively, you may ask the sender to convert the picture to a compatible format and resend it to you.
- If you cannot view embedded pictures, ask the sender to attach the pictures to the e-mail, instead of embedding them directly in the body of the e-mail.
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Run Quick Restore
Note: If you are using AOL Desktop, skip this solution. If you are using AOL 8.0 Plus or lower, go to delete the AOL artwork.
The Quick Restore feature allows you to reset the AOL software to the default state by deleting all updates downloaded in the past. This feature is available only on AOL 9.0 and higher. Please read our online help article Run Quick Restore for information on using this feature.
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Enable only essential startup programs
Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of a computer. Follow the instructions given in the online help article Enable only essential startup programs to enable only the essential startup programs on your computer.
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Uninstall and reinstall the AOL software
Uninstalling the AOL software removes all damaged and non-repairable files. Once the uninstallation is complete, reinstalling a new copy of the AOL software is quick and easy. Check out the online help article Uninstall the AOL software to uninstall and reinstall the AOL software.
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