Tips on searching Help

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Tips on searching Help

Team AOL wants you to have the easiest, most efficient help experience possible. Listed below are some simple tips to assist you when searching AOL Help.

Search Tips:

  • Choose the correct, most relevant search terms: Be as specific as possible! This is vital in finding the right information.
  • Start with the obvious: If you are looking for information on installing AOL software, try searching installing AOL software.
  • AOL search is not case sensitive: For example, “AOL” and “aol” will return the same results.
  • Use a complete idea or a sentence: The search function works best when it has focused information to work with.
  • Spell check: The search engine will suggest corrections for the words that may have been misspelled.
  • Idea match: Search results are based on concepts or ideas, not just exact word matches. For example, if your search term is “send mail,” your search results will include articles on how to send emails, how to format an email before sending, problems sending emails, etc.
  • Advanced search techniques and filters:
    --
    You can use the plus (+) and minus (-) signs to include or exclude terms in your search. Additionally, searching with “OR” between words allows you to include either word in your search (e.g., “anti-virus” or “anti-spyware”). You can use the following:
    -- And: Anti-virus and Anti-spyware
    -- Not: Anti-virus not Anti-spyware
    -- Or: Anti-virus or Anti-spyware
    -- Minus (-): Anti-virus - Firewall
    -- Plus (+): Anti-virus + McAfee


About this article:
Last updated: 03-24-2011
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