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Message: “Sorry! You Do Not Have Access to Download AOL Safety and Security...”

Important:AOL® Safety and Security Center is no longer supported and does not receive security updates. Without up-to-date security protection, your computer is more vulnerable to online threats. To help protect your computer from viruses, spyware and hackers, it is important to go to http://safety.aol.com to upgrade to the latest security products from AOL.

You may receive the message "Sorry! You Do Not Have Access to Download AOL® Safety and Security Center" when trying to download it while signed on to the AOL® service as a guest.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.


Sign On With a Valid Screen Name

In order to download the AOL® Safety and Security Center software, you need to be signed on using the AOL® software without using the Guest feature. Please sign off. Launch the AOL software as you normally would. On the AOL® Sign On screen, select your screen name, then sign on to download the AOL Safety and Security Center software.

If you are still having issues with downloading the software or are unable to sign on to the AOL service with your screen name, you can still download the Safety and Security Center software by going to http://daol.aol.com/safetycenter.

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Last updated: 11-22-2009
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