Issues with the e-mail you receive on your AOL® software may affect all the e-mails that are sent to you, one or more types of e-mail sent to you, or all the e-mails sent to you from a single e-mail address. FAQs
Why am I unable to receive e-mail from a specific e-mail address?
My mailbox hangs and does not open. Why?
Why are the graphics missing in my e-mail?
Why am I unable to receive e-mail from a specific e-mail address?
Although you are receiving e-mail, those from a specific e-mail address may not be reaching your mailbox. This usually indicates that there is some mail setting that is affecting the specific e-mail address or a general e-mail. Read our online help article Unable to receive e-mail using the AOL software to know how to resolve this issue.
My mailbox hangs and does not open. Why?
When opening an e-mail to be read, your computer or the AOL software may hang or stop responding. This may indicate an issue with the software and the resources that are available to run the software on your computer. Read our online help article Unable to open mailbox using the AOL software to know how to resolve this issue.
Why are the graphics missing in my e-mail?
You are receiving e-mail, but the images or pictures may not appear inside the e-mail. You may see a red X displayed instead of an image because of a personal e-mail setting or an issue in the AOL software or the AOL® service. Read our online help article Red X instead of graphic displayed in e-mail to know how to resolve this issue.
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