| The recipient of your e-mail may not be able to view the picture in the e-mail you forwarded through AOL® WebMail if you are sending e-mail in plain text, or if you are using the Macintosh® Safari™ browser. After trying the solution, check to see if the recipient of your e-mail can view the picture in the e-mail you sent. If they are still unable to view the picture in the e-mail you sent through AOL WebMail, continue using the suggested solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps. Solutions
Check the Mail Settings to Verify Authoring SettingsIf your Authoring Settings are not set to use rich text or HTML, images will not be seen in forwarded e-mails. To check the Mail Settings to verify Authoring Settings:
1. On the AOL Mail window, click the Settings link.
2. In the left pane, click the Compose link, confirm that there is a check mark in the box next to Use Rich Text/HTML Editing. If the box is blank, click it to place a check mark in it.
3. Above the Compose page, click the Save button. Note: You can also enable this feature by clicking the Switch to rich text editor link, in the write mail window. Back to Top Download the Attachment, Then Resend the Image as an AttachmentYou may need to save the attachment to your computer, then send the image with a new e-mail. To download the attachment, then resend the image as an attachment:
1. Open the e-mail which has attachments, then click the attached image.
2. On the File Download window, click the Save button.
3. On the Save As window, navigate to the folder where you want to save the image, then click the Save button.
4. On the Download complete window, click the Close button.
5. In the upper right of the e-mail with attachment, click the X button to close it.
6. Click the Compose button.
7. In the To: box, type the screen name or e-mail address of the person to whom you want to send the image.
8. Click the Choose File button.
9. Navigate to the folder with the image you want to attach, click the file name to highlight it, then click the Open button. Note: Repeat the last two steps for each image you want to attach. 10. Click the Send button.
11. Click the Close button. Back to Top
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