| You may be getting the "Java Load Error" message for any one of several reasons. After trying the first solution, check whether you can access the Games Community chat. If you are still unable to chat, continue using the suggested solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know the version of the Microsoft® Windows® operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have.
You have experienced a load error because you do not have enough memory allocated to the Java™ application on your machine. If you have multiple programs running when this occurs, try closing one or more of them or restarting your computer to free up additional resources for the Java application.
Solutions
Clear Java cache
The Java cache may be corrupted; clearing out the cache may result in better performance. To clear Java cache in your computer, please follow the instructions in the online help article Clear Java cache in Windows.
Clear the cookies, cache, and history
Sometimes, temporary Internet files and cookies (files that get stored on your computer when you visit certain Web sites) can cause the issue that you are experiencing now. While clearing the cache and cookies helps clear damaged files, clearing your history list helps free up a lot of disk space on your computer. To know more about clearing your cache, cookies, and history, read the online help article Clear cookies, cache, and history using the browser.
Restart the browser
Restarting your browser may fix the issue.
To restart your browser, click X on the upper right of the browser window or click the File menu, and then click Exit to close it. Open the browser again to access the chat.
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