Sometimes, you may not be able to edit your portfolio on AOL® Money and Finance. Listed below are two solutions to resolve the issue. After trying the first solution, check to see if you can edit your portfolio. If you are still unable to edit the portfolio, continue to the next solution to fix your problem.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know the version of the Microsoft® Windows® operating system installed on your computer. If you do not know how to find this information, follow the instructions in the online help article How do I determine the version of Windows I have.
Solutions
Disable pop-up blocking software
A third-party pop-up blocking software may be causing this issue.
In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add the portfolio sites to the "white list" of domains accepted by your pop-up blocker software. If you are unsure about how to disable your pop-up blocking software or add a domain to the "white list," please contact the vendor of your pop-up blocking software for assistance or simply reference the Help guide included with your software.
Note: Most pop-up blockers also allow you to hold down the Shift key as you click Website links. This disables pop-up blocking on a one-time basis.
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Temporarily disable your firewall, or configure McAfee
There may be a firewall or other security software on your computer that is preventing you from accessing AOL, AIM, or the Internet. You can temporarily disable your firewall or other security software to check whether the firewall is blocking access to AOL, AIM, or the Internet. Examples of firewall software are ZoneAlarm®, Norton Internet Security™, and McAfee® Internet Security Suite - Special edition from AOL.
To disable other third-party firewalls, refer to our article Disable third-party firewall. If you are using McAfee Internet Security Suite - Special edition from AOL, you can configure the firewall by following the steps given below:
To configure McAfee Internet Security Suite - Special edition from AOL;
1. In the Windows taskbar, next to the clock, right-click the M icon, and then click Open SecurityCenter.
Note: Alternatively, you can click the Start button, select All Programs or Programs, select McAfee, and then click McAfee SecurityCenter.
2. In Advanced Menu, click the Configure tab.
Note: If you are unable to see the Configure tab, click the Advanced Menu link, and then click the Configure tab.
3. In the Configure pane, click the Internet & Network link.
4. In the Firewall protection section, click the Advanced button.
5. In the left pane, click the Program Permissions link.
6. From the Program Permissions list, ensure that the application you are trying to use has Full Access. If the application is Blocked, click the application for which you want to grant full access.
7. In the Action section, click the Allow Access link.
Note: Please ensure that the application you are using is not being blocked. If it is not blocked, the issue is not related to the firewall.
8. Click the OK button.
9. Click the X button to close the McAfee SecurityCenter window.
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