AOL Call Alert is freezing

Text Size


AOL Call Alert is freezing

If your AOL Call Alert service freezes when you try to access it, try the solutions listed below. After trying the first solution, check whether you can access Call Alert. If you are still unable to access Call Alert, continue trying the suggested solutions until the problem is fixed.

Before you begin, you'll need to know the version of the Microsoft Windows operating system and web browser installed on your computer. You can find this information by following the steps given in our help articles Determining the version of Microsoft Windows and How do I determine my browser version?

You will also need to know the version of AOL Connectivity Service (ACS) installed on your computer before attempting the solutions given below. If you are using AOL 9.0 VR or higher, you have ACS 4 installed on your computer. If you are using AOL 9.0 Optimized, AOL 9.0 Optimized SE/LE or AOL Security Edition, follow the instructions given in the help article How do I determine the version of AOL Connectivity Service (ACS) I have?

Solutions


Verify the minimum system requirements for the AOL Desktop Software

Open AOL System Information to check whether the computer meets the minimum system requirements for the AOL Desktop Software.

To open AOL System Information, click Start, select All Programs or Programs, select AOL or America Online, and then click AOL System Information. To know the minimum system requirements for your AOL Desktop Software, check out our help article System requirements for AOL Desktop Software.

Note: Once you have verified the minimum system requirements, click X on the upper right to close the AOL System Information window.


Clear cookies, cache, history and footprints

Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary internet files and cookies can cause the issue you are experiencing. Your history list can be a similar concern. The longer the period of time you have specified for pages to save on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list.

Note: Once you clear your cookies, cache, history and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cookies, cache, history and footprints will differ depending on the browser you use. Please visit our help article Clear cookies, cache, history and footprints to learn how.


Clear AOL Artwork Database

After an extended period of time, the amount of stored artwork on your computer can reduce the efficiency of the AOL Desktop Software. You can delete the artwork by resetting the amount of space AOL uses to store online art.

Please click the link corresponding to the version of the AOL Desktop Software installed on your computer for instructions on how to clear the AOL Artwork Database.


Run ScanDisk and Disk Defragmenter

ScanDisk and Disk Defragmenter are tools used for maintaining your computer's efficiency. These tools inform you about potential problems with your hard drive. ScanDisk scans the computer for infected files and fixes them to improve your computer's performance. Disk Defragmenter maintains your computer by consolidating data and helps you find information efficiently.

WARNING: Do not perform Disk Defragmentation on a solid-state drive as it may lower the life span of the drive. If you are unsure about the drive(s) in your computer, please contact your computer manufacturer.

Click the link corresponding to the version of Windows you have on your computer for instructions to run ScanDisk and Disk Defragmenter on your computer.



About this article:
Last updated: 05-24-2011
© 2010 AOL Inc.