| You may have difficulty installing AOL® software for Mac OS® X for any one of several reasons. After trying the first solution below, check to see if you can sign on to the AOL® service. If you are still unable to sign on, continue using the suggested solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps. SolutionsDetermine if the Computer Meets the Minimum System Requirements of AOL Software for Mac OS XMinimum system requirements for AOL software for Mac OS X:
- Mac OS X 10.1 or higher
- 128MB of RAM or more
- At least 75MB available hard disk space
- 800x600 screen minimum (1024x768 or greater recommended)
- 256 colors or better screen
- 28.8 Kbps or faster modem or other means of Internet connection
Back to Top Determine if There is Enough Space on the Hard DriveTo determine if there is enough space on the hard drive:
1. Click the MAC HD icon on the desktop to highlight it.
2. On the toolbar, click the File menu, then click Get Info.
3. Determine the amount of available disk space.
Note: The computer's hard disk must have 75 MB available free space. Back to Top Shut Down Other Programs That May Be RunningSome programs running in the background, like fax and communication software, can potentially cause conflicts with the AOL software. Shutting them down can help you install the AOL software without any interference. To shut down programs running in the background:
1. Hold down the Apple and Option keys, then tap the ESC key on your keyboard to access Force Quit Applications window.
2. In the Force Quit Applications window, select the desired program, then click Force Quit.
3. Repeat these steps until the Force Quit Applications window lists only Finder, then close the window. Back to Top
| 
