| Sometimes, you may receive the message "The application AOL has unexpectedly quit" while using the AOL® software. Listed below are the solutions to resolve the issue. After trying the first solution, check whether the issue is resolved. If you still receive the message, continue using the suggested solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know the version of the Microsoft® Windows® operating system installed on your computer. You can find this information by following the steps given in the online help article How do I determine the version of Windows I have.
Solutions
Enable only essential startup programs
Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of a computer. Follow the instructions given in the online help article Enable only essential startup programs to enable only the essential startup programs on your computer.
Uninstall and reinstall the AOL software
If you are still unable to connect to the AOL service, we recommend you to uninstall and reinstall the AOL software. Uninstalling the AOL software removes all damaged connectivity files that can't be repaired. Once the uninstallation is complete, reinstalling a new copy of the AOL software is quick and easy.
Follow the instructions given in the online help article Uninstall AOL software to uninstall and reinstall the AOL software.
Contact your computer manufacturer
We have determined that the issue is not caused by the AOL software. We recommend that you contact your computer manufacturer, or if your computer is no longer under warranty, a local computer repair shop or technician, for further assistance. Let the computer manufacturer/technician know about the issue. There are many other programs that AOL uses in order to deliver content to your computer, and these programs should function efficiently. All software programs are highly dependent on the computer's operating system and other applications to work properly. It appears that one of the following programs/applications may be the cause of the issue.
- The computer operating system
- Several media players
- Many text editors and text viewers
- Microsoft Internet Explorer and other Web browsers
Back to Top
| 
