When you sign on to the AOL® WebMail, you may receive the message "Invalid password" for any one of several reasons. After trying the first solution, check to see if you can sign on to AOL WebMail. If you still receive the message, continue using the suggested solutions until the problem is fixed.
Note: If you have simply forgotten your password, you can click the I forgot my password or Forgot Password? link on the Sign In screen and follow the onscreen instructions.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know what version of the Microsoft® Windows® operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article How do I determine the version of Windows I have.
Solutions
Clear cache, cookies, and history
A full Web browser cache can interfere with AOL's features and performance. It might make the service slow or prevent you from downloading and viewing pictures. Clearing the browser cache may fix your problem.
Check keyboard connection, and then restart your computer
Checking the connections and restarting the computer will ensure that the keyboard is plugged in properly and the computer is correctly recognizing the keyboard.
To check the keyboard connection and restart the computer:
1. Shut down your computer:
- If you are using Windows Vista®, click the Start button, click the arrow next to the Lock this computer button, and then click Shut Down.
- If you are using Windows XP/2000, click the Start button, and then click Shut Down. Click the What do you want the computer to do? drop-down menu to open it, choose the Shut Down option from the list, click it, and then click the OK button.
- If using Windows Me/98, click the Start button, and then click Shut Down. In the What do you want the computer to do? section, choose the Shut Down option by clicking it, and then click the OK button.
2. Follow the cord from the keyboard to where it plugs into the computer.
3. Unplug the keyboard cord.
4. Wait for about 30 seconds.
5. Plug in the keyboard cord.
6. Turn on your computer.
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Test your keyboard with another program
Typing with the keyboard in another program will verify whether it is working properly.
To test the keyboard with another program:
1. Click the Start button, select Programs or All Programs, select Accessories, and then click Notepad.
2. Type your password.
3. Verify whether all the letters and numbers are displayed correctly.
Note: If no text or incorrect text appears, try another keyboard, if available, and then contact the computer manufacturer for further assistance. Please refer to the documentation that came with your hardware for contact information.
4. Click the File menu, and then click Exit.
5. Click the No button.
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Enable only essential startup programs
Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down. Not all startup programs are essential for the proper functioning of a computer. Follow the instructions in the online help article Enable only essential startup programs to enable only the essential startup programs in your computer.
