| You may receive the message "Error: 502 Connection Failed" while using AOL® Desktop for any one of several reasons. After trying the first solution, check to see if you can open or sign in to AOL® Desktop software. If you still receive the message, continue using the suggested
solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this
page may not remain visible as you go through the suggested
steps.
Solutions
Reset Internet Explorer® Security
Settings
The Web browser's Security Settings tab lets you regulate security
for local sites, trusted sites, and restricted sites. All other
sites are grouped into a general Internet zone. To reset Internet Explorer security to the default settings:
1. Click the Start button, then click Internet
Explorer.
2. Click the Tools menu, then click Internet Options.
3. Click the Security tab.
4. Click the Default Level button, then
click the OK button. Back to Top
Download Java Virtual Machine
The Java Virtual Machine technology allows certain types of
programs, called Java® applications or Java applets, to run on
Windows-based computers.
To download Java Virtual Machine:
1. Go to http://www.java.com/getjava.
2. Click the FREE JAVA DOWNLOAD button. Note: If using Windows® Vista®, click the Continue button .
3. If a warning box appears,
click the Install button. Note: If a warning appears asking if you
wish to grant a Java® program access to the Internet, click
the Grant Access link. If a warning
appears asking if you wish to grant Windows® Installer access
to the Internet, click the Grant Access
link.
4. Click the Accept button.
5. Click the Finish button.
6. Click the Verify Installation button to
determine if the installation was successful.
7. A Congratulations! message should appear
where the Verify Installation button was
located.
8. Click the X button in the upper right
corner to close the browser window. Back to Top
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