| You may not be able to send, receive, or delete e-mails on AOL® WebMail for any one of several reasons. After trying the first solution, check whether you can send, receive, or delete e-mails. If the issue persists, continue using the suggested solutions until the problem is fixed.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Information you need
You will need to know the version of the Microsoft® Windows® operating system installed on your computer. You can find this information by following the instructions given in our online help article How do I determine the version of Windows I have.
Solutions
Enable cookies in your browser
If the cookies on your browser are disabled, some Web pages may not display properly or may not open at all. Therefore, you might want to enable the cookies if they are disabled to resolve the problem you are facing. To learn how to enable cookies, read our online help article Enable cookies on browser.
Clear cache, cookies, and history
Sometimes, temporary Internet files and cookies (files that get stored on your computer when you visit certain Web sites) can cause the issue you are experiencing now. While clearing the cache and cookies helps clear damaged files, clearing your history list helps free up a lot of disk space on your computer. To know more about clearing your cache, cookies, and history, read the online help article Clear cookies, cache, and history using the browser.
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Reset Web settings
Note: If you are using any browser other than Internet Explorer, skip to the next solution.
Resetting your Web settings takes your browser back to its default state. Please read our online help article Reset Web settings for information on how to reset your Web settings.
Disable the pop-up blocking software
In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add a Web site such as http://www.aol.com/ to the "white list" of domains accepted by your pop-up blocker software. If you are unsure how to disable your pop-up blocking software or add a domain to the "white list," please contact the vendor of your pop-up blocking software for assistance or simply reference the Help guide included with your software.
Note: Most pop-up blockers also allow you to hold down the Shift key as you click Web site links. This disables pop-up blocking on a one-time basis.
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