You might not be able to access AOL Live Chat Help for any of the several reasons. Given below are some solutions for this issue. After trying the first solution, check to see whether you can access AOL Live Chat Help. If you are still unable to access it, continue using the suggested solutions until the problem is fixed.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Solutions
Clear cache, cookies, and history
Web sites, when visited, store files known as temporary Internet files and cookies on your computer, which help to identify the Web site next time it is visited. The temporary Internet files are stored in the browser cache and over a period of time occupy a large amount of space on your hard disk. For smooth browsing, it is important to periodically delete the cookies and clear the browser cache.
To clear cache, cookies, and history in Firefox® for Mac®, do the following:
1. Launch the Firefox browser.
2. Click the Firefox menu, and then click Preferences.
3. Click the Privacy tab.
4. In the Private Data section, click Clear Now.
5. Click the red dot on the upper left to close the Preferences window.
6. Click the red dot on the upper left to close the browser.
To clear cache, cookies, and history in Safari®, do the following:
1. Launch the Safari browser.
2. Click the Safari menu, and then click Empty Cache.
3. Click Empty to confirm.
4. Click the Safari menu, and then click Preferences.
5. In the Security window, click the Bookmarks tab.
6. Click Show Cookies.
7. Click Remove All to delete all cookies, and then click Done.
8. Click the History menu, scroll down to the end of the list, and then click Clear History.
9. Click the red dot on the upper left to close all the open windows.
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Trash software preferences
Clearing the software preferences may free up some disk space and allow you to access Live Help.
1. Click the Go menu, and then click Home.
2. Double-click the Library folder.
3. Double-click the Preferences folder.
4. Drag the America Online folder to Trash.
5. Drag the com.aol.aol.plist file to Trash.
6. Drag the com.apple.internetconfig.plist file to Trash.
7. Click the red dot on the upper left to close the window. Similarly, close all the windows that were opened while performing the above steps.
8. Double-click the MAC HD icon.
9. Double-click the Users folder.
10. Double-click the Shared folder.
11. Double-click the America Online folder.
12. Drag the Art Database file to Trash.
13. Drag the Personal Filing Cabinet (PFC) of the screen name in question to the desktop.
Note: If your screen name is iminggracy, the PFC will be named "iminggracy's Filing Cabinet".
14. Click the red dot on the upper left to close the window.
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Disable firewall
There may be a firewall or other security software on your computer that is preventing you from accessing AOL Live Chat Help. Please try disabling any firewall security software temporarily to access AOL Live Chat Help. Examples of firewall software are Zone Alarm®, Norton® Internet Security, and McAfee®. If you are unsure about how to disable your firewall software, please contact the software manufacturer for assistance.
Run spyware removal tools
Spyware or adware are like viruses that are downloaded to your computer through any software that you download, e-mail messages that you open, or even Web sites that you visit. They are usually downloaded onto your computer without your knowledge. Annoying pop-up ads, mysterious new toolbars, PC slow-downs, and new icons in your system tray are all signs that your computer is infected with these malicious programs. Although these programs are not as dangerous as viruses, they slow down your computer and try to gather personal information.
Adware is any software that, once installed on your computer, tracks your Web browsing habits and sends you pop-ups containing advertisements related to your browsing habits. While these may seem innocent, they consume the much-needed processor speed and Internet connection speed.
Spyware is similar to adware but much more dangerous. It scans your hard drive for personal information and your Web browsing habits. Once it discovers your e-mail address, it mails spam and junk e-mail that clutter your inbox.
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