Unable to download AOL Desktop 9.7

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Unable to download AOL Desktop 9.7

If you're having trouble downloading the new AOL Desktop 9.7 from daol.aol.com/software, try the solutions below to resolve the issue. Please go through the solutions in order to solve your problem.

Solutions


Reset web settings

If you've installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. You can reset your Internet Explorer to its default settings. The homepage, search pages and the default browser will be reset without changing the settings of the other browsers on your computer. Please visit our help article Reset web settings to learn more.

Download from our alternate location

1. Visit daol.aol.com/software/aoldesktop97alt/.

2. Click Download Now.

3. Click Run.

4. Click Run again.

Note: If you are using Windows Vista/7, click Continue.

5. If you are an existing AOL user, select Upgrade Existing Version and choose your previous version of the AOL Desktop software from the available drop-down menu. If you are a new AOL user, select Install New Version. Selecting Upgrade Existing Version will copy your existing mail and address book settings from a previous version of the AOL Desktop software. Once you've chosen an option, click Continue.

6. Select your preferred AOL Desktop 9.7 settings and click Continue.

7. Review your selected settings, choose your install location, review the Terms of Service and Privacy Policy, and then click Install Now.

Download and run the software in compatibility mode

1. Visit daol.aol.com/software/aoldesktop97alt/.

2. Click Download Now.

3. Click Save.

4. Select Desktop, and then click Save.

5. Find the AOL_Desktop_9.7.exe file on your desktop, right-click on the icon, and then click Properties.

6. Click the Compatibility tab.

7. Check the Run this program in compatibility mode (making sure Windows 95 is selected from the drop-down menu) and Run in 256 colors check boxes. Click Apply, and then click OK.

8. On your desktop, double-click the AOL_Desktop_9.7.exe icon.

9. Click Run.

Note: If you are using Windows Vista/7, click Continue.

10. If you are an existing AOL user, select Upgrade Existing Version and choose your previous version of the AOL Desktop software from the available drop-down menu. If you are a new AOL user, select Install New Version. Selecting Upgrade Existing Version will copy your existing mail and address book settings from a previous version of the AOL Desktop software. Once you've chosen an option, click Continue.

11. Select your preferred AOL Desktop 9.7 settings and click Continue.

12. Review your selected settings, choose your install location, review the Terms of Service and Privacy Policy, and then click Install Now.

BURN-YOUR-OWN-AOL-CD

You can create your own AOL CD, and then install AOL Desktop 9.7 from it. BURN-YOUR-OWN-AOL-CD provides instructions on how to download the AOL setup files to your computer and then burn them onto a CD or save them on a flash drive.



 


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Last updated: 11-15-2013
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