AOL.com Troubleshooting

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AOL.com Troubleshooting

Click a heading below for instructions on troubleshooting AOL.com

Message: 404 - AOL.com page not found

Error messages are annoying, aren’t they? The frustrating 404 error page is no exception! You follow a link, expecting joyful resolution, and then BAM! You get an error.

The 404 error message is an HTTP (Hypertext Transfer Protocol) standard status code. This "Not Found" response code indicates that, although the computer could communicate to the server, the server could not find what was requested.

Here's what to do. First, check to see whether your Internet connection is working properly. Try opening a different web page (such as mail.aol.com). If you are able to connect to another web page, just wait a bit before trying the original link again. This is usually a temporary issue that will be fixed on its own.

Unable to access any web page? No worries! If you are on a dial-up connection, to resolve the issue, visit our help article Unable to access websites. For broadband users, this is likely an issue with your Internet connection. We recommend you contact your Internet Service Provider.

Message: Page is not available on AOL.com

You will receive the message "Page is not available on AOL.com" if the content you are trying to access is not available outside of the AOL software. You will need to sign on to AOL software to access the particular area. If needed, you can download and install the AOL software from the AOL.com website.

  • Start the AOL software

    If the AOL software is already on your computer, you can sign on to access the area.

    Double-click the AOL icon on your desktop, sign on as you normally do, and then try to access the page that you were trying to view.

  • Install the AOL software

    If you do not have the AOL software installed on your computer, you can download and install the software to sign on and access the area that you were trying to view.

    You can install the AOL software using an AOL CD or download the software from the Web and install it on your computer. To know more, please go to our online help article Install the AOL software.



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Last updated: 07-28-2014
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