Note: AOL no longer supports Internet Explorer 8. If you are experiencing an issue on the AOL Homepage while using IE8, please upgrade to the latest version of Internet Explorer, or install Chrome or Firefox. If you are experiencing an issue while using the AOL Desktop Software, please upgrade to the latest version.
Click a heading below for instructions on troubleshooting AOL.com
Message: 404 - AOL.com page not found
The 404 error message is an HTTP (Hypertext Transfer Protocol) standard status code. This "Not Found" response code indicates that, although the computer could communicate to the server, the server could not find what was requested.
Here's what to do. First, check to see whether your Internet connection is working properly. Try opening a different web page (such as mail.aol.com). If you are able to connect to another web page, just wait a bit before trying the original link again. This is usually a temporary issue that will be fixed on its own.
Unable to access any web page? No worries! If you are on a dial-up connection, to resolve the issue, visit our help article Unable to access websites. For broadband users, this is likely an issue with your Internet connection. We recommend you contact your Internet Service Provider.
Message: Page is not available on AOL.com
You will receive the message "Page is not available on AOL.com" if the content you are trying to access is not available outside of the AOL software. You will need to sign on to AOL software to access the particular area. If needed, you can download and install the AOL software from the AOL.com website.
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|Last updated: 09-25-2014|
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