AIM 7 for Windows: Error Messages

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AIM 7 for Windows: Error Messages

Message: Upgrade to the newest version of AIM

You’ve received the Upgrade message because you’re using a version of AIM that AOL no longer supports. But don’t worry! The newest version is still just as free as the one you’ve been using -- and it’s also simple to install and easy to use. For upgrading directions, see How do I upgrade my version of AIM.

The newest version of AIM is better than ever. It’s faster, lighter, and has some great new features:

  • Chat with Facebook friends, view updates from Facebook, Twitter, and MySpace
  • Comment, like and update Facebook, Twitter and MySpace statuses – all right in AIM
  • IM your Google Talk friends
  • Upload and crop your picture to create a cool buddy icon
  • Change your color scheme to add flair to your Buddy List

The upgrade process itself is quick and as simple as following the onscreen prompts. So, Go Upgrade!

Thanks for using AIM. We hope you enjoy the newest version!

Message: Suspended AIM Account

You may be receiving the message "Suspended AIM Account" for the following reasons:

  • We noticed suspicious activity on your account

    Please reset your AIM password. For information on resetting your password, please see Usernames, Account Management, and Sign-on Settings.

  • Your AIM or AOL account violated our Terms of Service

    The most common violation is the use of an account to spam others with email or instant messages. If you feel that your account was suspended in error, please email TOSGeneral@aol.com.

  • If your AOL account was canceled, you may no longer be able to sign in to AIM

    This includes any master and secondary Usernames associated with the canceled account. For more information on restoring your account, please see Can I use my account after deleting my AOL Username?.

  • You may have outstanding billing issues with your AOL account or an AOL Premium Service

    This will suspend your account automatically. To resolve billing issues, please sign in to https://bill.aol.com.

  • You don't meet the age requirements for AIM

    You must be at least 13 years old to use the AIM service. If you entered your age incorrectly, you can change it by visiting Manage My Account and editing your Date of Birth.

  • You may have Parental Controls enabled, restricting your access to AIM

    To modify Parental Controls, sign in to https://parentalcontrols.aol.com with your master AOL Username and change your settings. If you want a Username to have access to AIM, make sure it's allowed instant messages and set to the age category of Young Teen (13-15), Mature Teen (16-17), or General (18 and older).

Message: The AIM service cannot be reached

You may receive the message "The AIM service can't be reached"  while connecting to AIM for any one of several reasons. After trying the first solution, check to see if you can connect to AIM without receiving the message. If you still receive the message, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

You will need to know the version of the Microsoft Windows operating system installed on your computer. If you do not know how to find this information, follow the instructions in the online help article How do I determine the version of Windows I have.

Solutions

    Verify that your Internet connection is working

    Test your internet connection with your web browser (maybe Internet Explorer or Firefox). If you cannot browse web pages with your browser,  your Internet connection is not working, and you will need to contact your Internet Service Provider for further assistance.

    Restart your computer

    Restarting your computer will refresh the resources that the AIM software needs to run efficiently.

    Try again later

    AIM  is sometimes very busy and may experience temporary difficulties that lead to delays or slow responses. AOL appreciates your patience when AIM is temporarily unavailable. Please wait for a few minutes, and then try accessing AIM again.

    Temporarily disable your firewall or configure McAfee

    There may be a firewall or other security software on your computer that is preventing you from accessing AOL, AIM, or the Internet. You can temporarily disable your firewall or other security software to check whether the firewall is blocking your access. Examples of firewall software are ZoneAlarm, Norton Internet Security™, and McAfee Internet Security Suite - Special edition from AOL.

    To disable other third-party firewalls, refer to our article Disable third-party firewall. If you are using McAfee Internet Security Suite - Special edition from AOL, you can configure the firewall by following the steps given below:

    To configure McAfee Internet Security Suite - Special edition from AOL:

    1. In the Windows taskbar, next to the clock, right-click the M icon, and then click Open SecurityCenter.<

      Note: Alternatively, you can click the Start button, select All Programs or Programs, select McAfee, and then click McAfee SecurityCenter.

    2. In the Advanced Menu, click Configure.

      Note: If you are unable to see the Configure tab, click Advanced Menu, and then click Configure.

    3. In the Configure pane, click Internet & Network

    4. In the Firewall protection section, click Advanced.

    5. In the left pane, click Program Permissions.

    6. From the Program Permissions list, ensure that the application you are trying to use has Full Access. If the application is Blocked, click the application for which you want to grant full access.

    7. In the Action section, click Allow Access.

      Note: Please ensure that the application you're using is not blocked. If it isn't blocked, the issue is not related to the firewall. 

    8. Click OK.

    9. Click X to close the McAfee SecurityCenter window.

Message: The action could not be completed because there isn't enough disk space

If you receive the message "The action could not be completed because there isn't enough disk space available" when running AIM, please try the following solutions in order to resolve your issue.

Before you start

You will need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, please see How to Determine Which Version of Windows I Have.

Solutions

  • Verify your PC meets the minimum system requirements to run AIM
  • Delete unnecessary files or programs to free up space on your hard drive

    You may receive this message if your computer does not have enough free space on the hard drive. You can free up space by deleting files or removing programs which you no longer use or do not need. Please consult your computer manufacturer for further assistance on which programs are safe to remove.

  • Contact your PC vendor for additional troubleshooting

    You may be able to get more assistance from your computer manufacturer at their website. They often have a support area which provides answers to frequently asked questions which might be helpful. In addition, we suggest you download any updated drivers, patches, or other upgrades that are available. If you are unable to find more information online, then you will need to call their support line for assistance. This phone number will normally be found in your PC/Product handbook or other paperwork that you received with the product.

Message: There Was a Problem Signing on Your Linked Usernames

If you received the message "There was a problem signing on your linked Usernames," it means you attempted to sign into AIM and your linked account couldn't be signed in. You may continue to use AIM at this time, but your linked account won't be available until the next time you sign in. Please try signing in again later.

Note: Linked Usernames cannot be applied to Parentally Controlled Usernames.

Message: [Userame] is unable or does not support this feature

If you receive the message "[Username] is unable or does not support this feature," your buddy is probably using an older version of AIM that doesn't support voice chat, video chat or file transfers. It could also be that your buddy doesn't have the hardware to participate in video or voice chat. Voice chat requires a microphone and speakers. Live video chat requires a microphone, speakers, and a webcam. If your buddies are missing any of these items, you won't be able to use voice or video chat with them.

Message: please wait a few minutes and try again

If you receive the message "Attempting to sign on again too soon. Please wait a few minutes and try again" during your first attempt to sign into AIM, this is most likely a temporary problem with the AIM host computers and the problem should be resolved shortly.

There are limitations to how many times in a short period you can sign in from the same computer with the same Username. If you received a warning about account abuse, you may be unable to sign in for a period of time. If you have been warned, please wait an hour or so, and then try to sign in again. If you have been warned about account abuse and you haven't been using your AIM account excessively, your AIM account may have been compromised. If you believe this to be the case, change your password as soon as possible.

Message: The password for [Username] has been changed and this has caused the link to break

Important: AOL Screen Name is now known as AOL Username. You may still see Screen Name at some places as we are in the process of changing it across AOL. Please bear with us.

You will receive the message "The password for [Username] has been changed and this has caused the link to break. Click the OK button if you wish to re-establish the link" if the password for one of your linked accounts in AIM has been recently changed, and the AIM service can no longer sign into that account.

Here's how to re-link your Usernames:

  1. At the top of your Buddy List, click Options or Menu (depending on which version of AIM 7 you're using) and then click Settings.
  2. Click Buddy List, and then click Manage Linked Usernames.
  3. Click Add a Screen Name.
  4. Type the Username and password, and then click Save.
  5. Success! You can now sign into AIM using your linked Usernames.

Message: IM-0012 AIM upgrade required

If you see the message "IM-0012 AIM upgrade required" while trying to sign into AIM,  it’s time to upgrade! You’ve received the Upgrade message because you’re using a version of AIM that AOL no longer supports.

So what are you waiting for? Go upgrade!

Message: IM-0013  Connection lost

You may see the message "Connection lost" while using AIM for several reasons. After trying the first solution, check to see if you stay connected. If you still can't stay connected, continue using the suggested solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

You'll need to know what version of the Microsoft Windows operating system is installed on your computer. If you don't know how to find this information, follow these instructions: How do I Determine which Version of Windows I Have.

Solutions:

  • Close and Relaunch AIM

    Difficulties maintaining a connection to the AIM service can many times be resolved by simply restarting the AIM software.

  • Restart your Computer and Power Cycle the Modem

    Restarting your computer and power cycling your modem may help to refresh your connection.

    Restart your computer and all connectivity related hardware components to ensure that they respond correctly.

    To reboot your computer, modem, and router:

    1. Shut down your computer
    2. If you use an external modem, unplug the power cord from your cable, DSL, or dial-up modem and your router if you have one.
    3. Wait 30 seconds.
    4. If you use an external modem, plug the power cord in to your cable, DSL, or dial-up modem.
    5. If you have a router, plug the power cord in to your router.
    6. Turn on your computer.
    7. Sign in to AIM.
  • Contact Your ISP

    If you continue to have difficulties, we recommend contacting your ISP to determine if the issue is with your Internet connection.

Message: IM-0201 Your request failed because you have blocked [Username]

You may see the message "IM-0201 Your request failed because you have blocked [Username]" if you have blocked this Username from sending you instant messages (IMs). Check out our Security and Privacy help article to unblock that Username.

Message: IM-0003  An unknown error occurred

While using AIM, you may receive the message "An unknown error occurred" for any one of several reasons. After trying the first solution, check to see if the issue has been resolved. If you still receive the message, continue using the suggested solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Solutions

  • Close and Relaunch AIM
  • Shut Down and Restart Your PC, Reconnect to the Internet, then Relaunch AIM

    Here's how to shut down and restart your PC, reconnect to the Internet, and relaunch the AIM software:

    1. Close all your open computer applications and programs.
    2. Shut down and restart your PC.
    3. If your PC doesn't automatically connect to the internet on start up, connect to the internet as you would normally.
    4. If your PC doesn't automatically launch AIM on start up, double-click the AIM icon to launch the software from your desktop or programs menu.
  • Report This Error

    If you continue to experience problems with AIM, please contact us to report this error at http://answers.help.aol.com/.

Message: IM-0202 Is Unable to Accept the Request

You may receive the message “ [Username] is unable to accept the request ” because you're trying to start a video chat, voice chat or file transfer with a buddy who is using a version AIM that doesn't support those features. If your friend is using an old version of AIM, feel free to encourage your buddy to upgrade AIM software by visiting www.aim.com and clicking DOWNLOAD AIM.

Message: IM-0007  A connect error occurred

When using AIM, you may see the message "A Connect Error Occurred," for any one of several reasons. After trying the first solution, check to see if you can connect. If you are still unable to connect, continue using the suggested solutions until the problem is fixed. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

You'll need to know what version of the Microsoft Windows operating system is installed on your computer. If you don't know how to find this information, follow these instructions: How do I Determine which Version of Windows I Have.

Solutions:

  • Close and Relaunch AIM

    Difficulties maintaining a connection to the AIM service can many times be resolved by simply restarting the AIM software.

  • Restart your Computer and Power Cycle the Modem

    Restarting your computer and power cycling your modem may help to refresh your connection.

    Restart your computer and all connectivity related hardware components to ensure that they respond correctly.

    1. Shut down the computer.
    2. If you use an external modem, unplug the power cord from your cable, DSL, or dial-up modem and your router if you have one.
    3. Wait 30 seconds.
    4. If you use an external modem, plug the power cord in to your cable, DSL, or dial-up modem.
    5. If you have a router, plug the power cord into your router.
    6. Turn on your computer.
    7. Sign into AIM.
  • Contact Your ISP

    If you continue to have difficulties, we recommend contacting your ISP to determine if the issue is with your Internet connection.

Message: Connection timed out

You may receive the message "Connection timed out" when you sign into AIM if the software has not been refreshed for a long time. Closing and re-launching the AIM software should resolve this issue.

Message: IM-0226 Rate Limited. Please Try Again Later

You may receive the message “ IM-0226 Rate limited. Please Try Again Later ” for any one of several reasons. This message usually occurs when sending too many IMs in a short period of time. Wait a few minutes, then try sending an IM.

If you have not been sending many IMs, and you think your account may have been compromised, please change your password. For help changing your password, see Usernames, Account Management, and Sign-on Settings.

Message: IM-0205 Rejected Your Request

Sometimes when you try to initiate a buddy chat, video chat, voice chat, or file transfer, a buddy rejects your AIM request and you receive the message, "IM-0205 [Username] rejected your request." This message usually means the buddy you're trying to Instant Message (IM) is not accepting messages at this time. Please try again at a later time to send them an IM or send them an email.

Email works well if your buddies are offline and don't accept offline IMs, if your buddies don't accept IMs from people not already on their Buddy List, or if your buddies can't accept video chat, audio chat, and file transfers because their computers don't meet the minimum requirements for enhanced messaging.

Message: IM-0009 connection timed out

You may receive the message "IM-0009 connection timed out" while trying to connect to AIM if the AIM software needs to be refreshed.

Close and re-launch AIM:

Closing and re-launching the AIM software will refresh it.

Message: IM-0010 Sign on failed.Try again

If you can't connect to AIM and you're receiving the message IM-0010 "Sign on failed. Try again," your AIM software needs to be refreshed. Close and re-launch the AIM software to refresh it.

Message: The action could not be completed because there isn't enough memory available

If you receive the message, "The action could not be completed because there isn't enough memory available," please try the following solutions in order to resolve your issue.

You'll need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, please see Determining your version of Microsoft Windows.

Solutions

  • Check that your computer meets the minimum system requirements for AIM
  • Enable only essential startup programs
  • Run a virus scan on your PC

    If you're still having issues, you should run a scan to check whether your computer is infected with a virus. We recommend you scan your computer after updating virus definitions or downloading files from the internet. If you're an AOL subscriber and would like to take advantage of the bundled McAfee Internet Security Suite, please visit AOL Lifestore.

Message: Signed in to AIM with same Username in two locations

If you sign into AIM and get the instant message (IM) window IM - AOL System Msg, which explains that you have logged on with the same Username in two locations, you can sign off from the other location by following the instructions in the IM you receive.

Type 1 in the IM window, and then click Send.

Message: Connection status unknown: Server execution failed

If you receive the message "Connection Status Unknown: Server Execution Failed" after you install AIM in Windows Vista, please follow all the instructions given below in the specified order to resolve the issue. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Step 1: Uninstall the AIM Software

Uninstalling the AIM software removes all the damaged connectivity files that can't be repaired.

  1. Click Start, and then click Control Panel.
  2. Click the Uninstall a Program link or Program and Features.
  3. Click the AIM icon, and then click Uninstall/Change.

    Note: In the User Account Control window, click Continue.

  4. Click OK.
  5. If you would like to remove Personal Data and IM Archives, select the check boxes next to the desired options, and then click Continue.
  6. Once the uninstallation is complete, click Close.
  7. Click OK to exit. You have now uninstalled the AOL software from your computer. Restart your computer.

Step 2: Enable User Account Control (UAC)

  1. Once the computer restarts, click Start, and then click Control Panel.

  2. Click User Accounts and Family Safety.

  3. Click User Accounts

  4. Click Turn User Account Control on or off

  5. Check Use User Account Control (UAC) to help protect your computer, and then click OK

  6. When prompted to restart your computer, click Restart Now

Step 3: Download Microsoft® Windows® Vista® Update

  1. Click to download the update that is applicable for your computer: 
  2. Click Continue to proceed with the download. 

  3. Click Download plug-in, and then follow the on-screen prompts to download the update. Once the download is completed, click Finish

    Note: The download should take less than a minute if you are using a high-speed Internet connection.

Step 4: Reinstall the AIM software

Note: The AIM software is available only through an online download.

  1. Go to www.aim.com, and then click DownloadAIM.
  2. Click Run

  3. If prompted, click Run again. 

  4. In the AIM 7 INSTALLATION window, click Next

  5. Select the desired installation option, and then click Next. Please wait for the installation to be completed. 

  6. You have now successfully installed AIM 7. Click Launch to get started! 


About this article:
Last updated: 08-06-2014
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