How do I change or cancel my AOL account for free plans?

Text Size


How do I change or cancel my AOL account for free plans?

We’re sorry you want to cancel your free AOL account. But we'll show you how. Keep in mind: Once you cancel your free email account, you can’t reactivate it and you won’t be able to retrieve any of your old messages.

Before you cancel your free AOL account, please visit My Account to view your available options.

Change your account to a free AOL Account

1. Sign in to My Account with your master Username and Password.

2. Answer the Account Security Question and click Continue.

3. Click Manage My Subscriptions to access your account information.

4. If you would like to change your account to a different priceplan, review the available plans and their benefits and click Change Plan. Follow the prompts to confirm your new plan.

5. Review the confirmation page. It will offer you the option of changing to a lower-priced plan rather than canceling your account. If you still want to convert to a free AOL account, select a reason for canceling from the drop-down menu and then click CANCEL AOL.

Note: If you change your mind and decide to keep your account active, click Keep My Plan.

You will no longer be billed. Please come back whenever you like!

Cancel your free AOL Account

1. Sign in to My Account with your master Username and Password.

2. Answer the Account Security Question and click Continue.

3. Click Manage My Subscriptions to access your account information.

4. Click Cancel.

5. Select a reason for canceling your service from the drop-down menu and then click CANCEL AOL.

Note: If you change your mind and decide to keep your account active, click Keep My Plan.

You will no longer be billed. Please come back whenever you like!


Related Articles:


How do I change my AOL MyBenefits plan?
Why can’t I see the FAQ links when trying to change or cancel my AOL plans?

About this article:
Last updated: 07-08-2014
© 2013 AOL Inc.