I receive spam emails from my own email address

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I receive spam emails from my own email address

Your Sent folder may offer the best clue to whether you have been hacked or spoofed.

  • If you DO find email in your Sent folder that you did NOT send: Your account has been compromised (hacked).
  • If you DO NOT find any strange email in your Sent Folder: Your account has most likely been spoofed.

Email spoofing is a technique that spammers use to send spam without it seeming like the message was from them. The spammer enters your email address in the From: field to make it seem like the spam message is coming from your AOL Mail address even though it is being sent from the spammer's email account. For more information, please visit our help article What is email spoofing and how can I tell if my account has been spoofed?

Follow the instructions given in this article to resolve this issue.

Solutions:

Report the email as spam

When you receive an email that you consider spam, you should immediately click the Report Spam button or forward the email to aol_phish@abuse.aol.com. This helps to ensure that future email from this source will go to your spam folder. Rest assured that by reporting the email as spam you are not blocking or reporting yourself! You are helping us identify the source of the spoof email.

Change your password

If you suspect unauthorized use of your account, immediately go to account.aol.com and change your password. This will lockout the unauthorized user and re-secure your account. If your account has been spoofed, this will help prevent it from being spoofed again in the future.

Note: If you still can't change your password after visiting account.aol.com, please call 1-855-622-4946 (Mon-Fri 8am-1am ET and Sat-Sun 8am-10pm ET) and we'll be more than happy to help you.

Delete your email address from your Address Book

Deleting your email address from your Address Book will help resolve this issue.

Note: Please check your address book regularly to ensure your email address is deleted from your Address Book. This will help reduce this problem.

To delete your email address from your Address Book:

1. Click the Contacts tab in the AOL Mail window.

2. In the Find Contacts box (next to Print button), type your email address.

3. Click the box next to your name, to place a check mark in it, and then click Delete.

Scan Your Computer For Virus and Spyware

Scanning your computer for viruses and spywares using AOL Virus Scan protection and AOL McAfee Internet Security Suite may solve the issue. Please ensure that the AOL software is closed before you perform the steps below.

To scan for viruses:

1.On the Windows taskbar next to the clock, right click the McAfee ( M) icon, and then click Scan.

2. Under Options, click the Scan Now button.

The Options pane has different options and their descriptions are:

  • Scan all files - Thoroughly scan all file types. Click the Scan all files box to clear it, if you wish to shorten the scanning time. This will ensure that only program files and documents get scanned.
  • Scan for unknown viruses using heuristics - Scan for new, potential viruses. It uses advanced techniques that try to match files to the signatures of known viruses. You can also be assured of a thorough scan. However, it does take more time than a normal scan.
  • Scan .zip and other archive files - Ensures that .zip and other compressed files are scanned. Sometimes virus authors plant viruses in a .zip file. This .zip file is in turn planted into another .zip file to bypass anti-virus scanners. Select this option to ensure that these viruses are not overlooked.
  • Scan for spyware and potentially unwanted programs - The software detects spyware, adware, dialers, and other potentially unwanted application. By default, this option is enabled for maximum protection.
  • Scan and remove tracking cookies - Cookies are blocks of text placed in a file on your computer. websites use cookies to identify users on subsequent visits for managing subscriptions, customizing preferences, and tracking interests.
  • Scan for rootkits and other stealth programs - Rootkits are programs that alter existing Microsoft Windows system files to escape detection. They can include spyware and other stealth programs that might create additional security or privacy to your computer data and McAfee information.

3. When the scan is complete, a pop-up window will display the details of the scan. To see the scan results of any suspicious files, click View Results.

Note: If the View Results window does not show up, then the computer is virus free.

4. Click the Finish button.



AOL now offers Virus Removal services for as low as $39.99 (or it may be included in your existing plan - click here to see if you're eligible). Call 1-855-288-1686 and let one of our expert technicians access your computer from a remote location to identify and remove viruses or malware.



Related Articles:


What is email spoofing and how can I tell if my account has been spoofed?

About this article:
Last updated: 06-19-2014
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