Message: AOL will now install files in order to connect

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Message: AOL will now install files in order to connect

You may receive the message “AOL will now install files in order to connect.” To resolve this issue, please try the following solutions. Start with the first solution then try to launch the AOL Desktop Software. If there is still an error, continue with the solutions until the problem is solved.

Note: You may wish to print or save a copy of these instructions as this page may not remain visible while you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the steps given in the help article How do I determine the version of Windows I have?.

You will also need to know the version of AOL Connectivity Service (ACS) installed on your computer before attempting the solutions given below. If you are using AOL 9.0 VR or higher, you have ACS 4 installed on your computer. If you are using AOL 9.0 Optimized, AOL 9.0 Optimized SE/LE or AOL Security Edition, please determine the version of ACS you have.

Solutions


Determine whether Device Manager is blank

The instructions to check Device Manager will vary depending on the version of Windows installed on your computer. Please click the appropriate link given below.

To check Device Manager in Windows 8/7/Vista:

1. Click Start, and then click Control Panel.

Note: If you are using Windows 8, you can find the Control Panel by moving the mouse pointer to the top right of the Desktop screen and then clicking on Settings.

2. Click the System and Maintenance or System and Security icon.

Note: If Classic View is selected in the left pane of the Control Panel window, double-click the System icon, and then skip to Step 4.

3. Double-click the System icon.

4. Click the Device Manager link.

5. Click Continue.

6. Determine whether the Device Manager window is blank.

Notes:

To check Device Manager in Windows XP:

1. Click Start, and then click Control Panel.

2. Click the Performance and Maintenance icon.

Note: If Classic View is selected in the left pane of the Control Panel window, double-click the System icon, and then skip to Step 4.

3. Double-click the System icon.

4. Click the Hardware tab.

5. Click Device Manager.

6. Determine whether the Device Manager window is blank.

Notes:

To check Device Manager in Windows 2000/Me/98:

1. Click Start, select Settings, and then click Control Panel.

2. Double-click the System icon.

3. Click the Hardware tab.

Note: If you are using Windows 98, skip to Step 4.

4. Click Device Manager.

5. Determine whether the Device Manager window is blank.

Notes:


Uninstall and reinstall ACS

If you are using a broadband connection, skip to Download Dialer Fix. If you are using a dial-up connection, follow the steps given below.

The AOL Desktop Software uses ACS to connect to the AOL service. Uninstalling ACS will allow a fresh copy of the ACS files to be installed. Please click the appropriate link from the table below to know how to uninstall and reinstall ACS.

Operating System ACS Version
Windows 8/7/Vista ACS 4 NA NA NA
Windows XP ACS 4 ACS 3 ACS 2 ACS 1
Windows 2000 ACS 4 ACS 3 ACS 2 ACS 1
Windows Me/98 ACS 4 ACS 3 ACS 2 ACS 1

Download Dialer Fix

1. Go to aol.com/dialerfix.

2. Click Click to Download Now.

3. Click Run.

4. Click Run again. Dialer Fix will be downloaded onto your computer.

5. Start the AOL Desktop Software.


Configure ACS service to start automatically

If ACS is not configured properly, it can cause the issue that you are currently experiencing. Configuring ACS to start automatically often resolves the issue.

To configure ACS to start automatically:

1. Open the Services window.

  • If you are using Windows 8, press the windows button on your keyboard or move your mouse to the bottom left of the screen and then click the Start window that you see. To locate Run, press "R" on your keyboard. In the Open box, type "services.msc" and then press Enter.

  • If you are using Windows 7 or Vista: Click the Start button. In the Search box, type "services.msc" and then press the Enter key on your keyboard. If prompted by the User Account Control window, click Yes or Continue.
  • If you are using Windows XP, 2000, Me or 98: Click Start, and then click Run. In the Open box, type "services.msc" and then press the Enter key on your keyboard.

2. Right-click AOL Connectivity Service, and then click Properties.

3. On the General tab, click the Startup type drop-down menu to open it, and then select Automatic.

Note: If the service is already set to Automatic, skip to the next step.

4. Under Service status, click Start, and then click OK.

Note: If the service has already started, the Start button will be inactive and you will not be able to click it. Just click OK to close the AOL Connectivity Service Properties window.

5. Launch the AOL Desktop Software.


Set Internet Explorer to never dial a connection

If a program on your computer needs to access the internet, then Internet Explorer may launch the AOL Desktop Software in an effort to get online. This feature of Internet Explorer, if enabled, may cause the issue you are currently facing. For instructions to set Internet Explorer to never dial a connection, please refer to the help article Configure Internet Explorer to never dial a connection.


Run AOL Desktop Software as an administrator

If you're experiencing this issue in Windows Vista, Windows7 or Windows 8, you should attempt to run your AOL Desktop Software in compatibility mode and as an administrator. To do so, please follow the instructions below:

1. Double-click My Computer or Computer and navigate to C:\Program Files\AOL x.x\, where x.x is the version of the AOL Desktop Software you are using.

2. Right-click aol.exe and select Properties.

3. Under the Compatibility tab, check the Run this program in compatibility for: check box.

4. Select Windows XP (Service Pack 3) from the newly available drop-down.

5. Click OK.

6. Right-click aol.exe and select Run as administrator.

7. Click Yes on the User Account Control prompt. Your AOL Desktop Software will now launch with the applied compatibility settings and with administrator rights.

 


 

Uninstall and reinstall the AOL Desktop Software

If the issue persists, we recommend that you uninstall and reinstall the AOL Desktop Software. Uninstalling the AOL Desktop Software removes all damaged and non-repairable files. Once the uninstalling process is complete, reinstalling a new copy of the AOL Desktop Software is quick and easy. Uninstalling the AOL Desktop Software will remove all Usernames and settings associated with it. However, your Personal Filing Cabinet (PFC) files will automatically be stored on the desktop in a folder named Saved on AOL.

IMPORTANT: If you have saved your AOL password on the AOL Desktop Software, ensure that you remember your password before you uninstall the AOL Desktop Software because uninstalling the software will delete your saved password. If you don’t remember your password, we recommend that you change your password before proceeding. To do so, you will need to remember the answer to your Account Security Question (ASQ). You can change your ASQ if you don’t remember the answer. For instructions on how to change your password or ASQ, refer to the following help articles:

Please click the link corresponding to the version of Windows on your computer for instructions to uninstall the AOL Desktop Software.

Note: If you are unable to uninstall the AOL Desktop Software, refer to our help article Can't uninstall the AOL Desktop Software.


Manually delete the AOL folders to uninstall the AOL Desktop Software completely

Sometimes, uninstalling the AOL Desktop Software may not resolve the issue that you are currently facing. In such cases, manually deleting the AOL folders will ensure that all AOL files and folders are removed from your computer. The instructions to delete AOL folders differ depending on the version of Windows installed on your computer. Click the appropriate link given below for instructions to manually delete the AOL folders.


Run Quick Restore

The Quick Restore feature resets the AOL Desktop Software to its default settings by deleting all updates downloaded in the past. It can help resolve issues that you may have with AOL Desktop without having to reinstall the software. Once Quick Restore is completed, you will receive a series of TOD updates for the AOL software. To learn more about TOD updates, please refer our help article on the AOL TOD update.

Notes:

IMPORTANT: Ensure that you remember your AOL password, as running Quick Restore will delete it from the AOL Desktop. If you don’t remember your password, we recommend that you reset it before you proceed. For this, you need to remember the answer to your Account Security Question (ASQ); however, you can change your ASQ if you don’t remember the answer to it. For instructions on how to change your password or ASQ, refer to the following help articles:

The steps to run Quick Restore may differ depending on the version of AOL Connectivity Service (ACS) installed on your computer. To find the version of ACS installed on your computer, follow the instructions given in our help article How do I determine the version of AOL Connectivity Service (ACS) I have?

Please click the one of the following link corresponding to the version of ACS installed on your computer for instructions to run Quick Restore.




 

 

 

 

 

 

 

 


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Last updated: 05-30-2013
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