Cannot send emails using AOL Desktop for Mac

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Cannot send emails using AOL Desktop for Mac

You may not be able to send emails using the AOL Desktop for Mac for several reasons. Given below are some solutions to resolve the issue. After trying the first solution, check whether you can send emails. If the issue persists, continue using the suggested solutions until the issue is resolved.

Solutions


Trash software preferences

Trashing software preferences will restore the application to its default settings. For instructions on how to trash the software preferences, please refer to the online help article Trash software preferences.

Note: If trashing preferences using a Mac with Lion (10.7 or higher), please refer to instructions in help article Making the Library folder visible when trashing software preferences or uninstalling AOL Desktop for Mac.


Trash mail preferences

Trashing the mail preferences will restore the mail application to its default settings. For instructions on how to trash the mail preferences, please refer to the online help article Trash mail preferences.


Check Spam Controls

Your Spam Controls settings may block you from sending or receiving email in general, or from sending or receiving email with pictures and file attachments. To verify your Spam Controls, follow the instructions given in the online help article Spam Controls on AOL Desktop for Mac.


Back up the personal files, and then uninstall and reinstall the AOL software

Uninstalling the AOL software removes all damaged and non-repairable files. You must back up your personal files before you begin to uninstall the software. Once you completely uninstall the software, reinstall a new copy.

For instructions on how to back up your personal files, and then uninstall and reinstall the AOL software, please refer to the online help article Back up the personal files, and then uninstall and reinstall the AOL software.




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Last updated: 04-18-2012
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