Why are my emails not showing up in the sent mail folder?

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Why are my emails not showing up in the sent mail folder?

Issue

Copies of sent emails are not being automatically saved in the Sent folder.

Cause

An enhancement to our Mail Infrastructure in order to improve the security and performance of our email servers.

Affected Browsers/Applications

AOL Desktop v10.1 for Windows, AOL Desktop for Mac, Microsoft Outlook, Mac OS X, Eudora, Entourage, Thunderbird, Outlook Express, Windows Mail, and Windows Live Mail.

Solutions

If you are using Microsoft Outlook, Mac OS X, Eudora, Entourage, Thunderbird, Outlook Express, Windows Mail, and Windows Live Mail, you can fix this issue by following the instructions given in our online help article How do I save sent emails on third-party email applications?

If you are using AOL Desktop v10.1 for windows, you can solve this problem by installing the latest version of the AOL Desktop v10.1 software from http://daol.aol.com/software/desktop10-1. The latest version of AOL Desktop v10.1 as on February 27, 2010 is 10.1 and the update version is 2.1.102.1.

Note: Unfortunately, you will not be able to retrieve the emails that you sent before installing the latest version of AOL Desktop v10.1.





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Last updated: 01-02-2013
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