How do I contact AOL for my billing?

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How do I contact AOL for my billing?

Ugh! It’s so frustrating when a computer doesn’t do what you tell it to. Sometimes you just want to talk to a live person, right? Well, we can make that happen!

By phone

If you’ve already been to My Account and are having trouble updating your contact or billing information, take a deep breath and call one of our AOL Customer Support Team Representatives at 1-800-827-6364.

By chat

If you’re a qualified member, you can also contact us to set up a live chat, available 24 hours a day, seven days a week.


We offer TTY support for hard-of-hearing members with service issues such as connecting to AOL on a dial-up modem or broadband connection. Call 1-800-759-3323 Monday through Friday from 8AM until 10PM ET, but first make sure you have a TTY device. Please keep in mind hold times may vary. Chatting online with a representative is usually the fastest way to get the help you’re looking for and the best way to get assistance with any other AOL issues.


You can reach us by SMS Monday through Friday 8AM - 1AM ET and Saturday 8AM - 10PM ET.

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About this article:
Last updated: 03-12-2014
© 2013 AOL Inc.