Message: Suspended AIM Account

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Message: Suspended AIM Account

You may be receiving the message "Suspended AIM Account" for the following reasons:

  • We noticed suspicious activity on your account. Please reset your AIM password. For information on resetting your password, please see How do I change or reset my AIM password?.
  • Your AIM or AOL account violated our Terms of Service. The most common violation is the use of an account to spam others with email or instant messages. If you feel that your account was suspended in error, please email TOSGeneral@aol.com.
  • If your AOL account was canceled, you may no longer be able to sign in to AIM. This includes any master and secondary Usernames associated with the canceled account. For more information on restoring your account, please see Can I use my account after deleting my AOL Username?.
  • You may have outstanding billing issues with your AOL account or an AOL Premium Service. This will suspend your account automatically. To resolve billing issues, please sign in to https://bill.aol.com.
  • You don't meet the age requirements for AIM. You must be at least 13 years old to use the AIM service. If you entered your age incorrectly, you can change it by visiting Manage My Account and editing your Date of Birth.
  • You may have Parental Controls enabled, restricting your access to AIM. To modify Parental Controls, sign in to https://parentalcontrols.aol.com with your master AOL Username and change your settings. If you want a Username to have access to AIM, make sure it's allowed instant messages and set to the age category of Young Teen (13-15), Mature Teen (16-17), or General (18 and older).



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Last updated: 11-01-2012
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