Account Security Question

Text Size


Account Security Question

We have answers to all your questions regarding ASQ. Click a heading below to expand your question.

About

What is an Account Security Question?

AOL values your safety and security, so we've taken the extra step of protecting your AOL account with an Account Security Question (ASQ). An ASQ is a simple question and answer created by you, which we use to verify your identity and protect your privacy. We will use your ASQ when you contact us for support and when you use certain products and features online.

Why do I need an Account Security Question?

The ASQ is required to verify your identity when you access sensitive information. Examples of instances when you will be asked to answer your ASQ include:

  • When you want to manage your AOL account online
  • When you want to reset your password through the Forgot Password link
  • When you contact AOL customer service and an exchange of private account information is required
  • When you use AOL products that require an extra level of security

How do I create an Account Security Question (ASQ)?

Tips for creating your Account Security Question:

  • Create an ASQ that can be answered only by you. Anyone who can guess the answer to your ASQ may be able to access and make changes to your account.
  • Carefully note the exact spelling and capitalization of your answer.

AOL requires a correct answer to your ASQ before offering online and phone support for your account. You’ll need the answer to your ASQ to access the following:

  • AOL Keyword: My Account: This keyword allows you to manage your AOL account online.
  • Forgotten Password: This link allows you to reset your password and get back online.
  • Phone or Online Customer Service: This service involves private account information or changes.

Changing Account Security Question

How do I change or update my Account Security Question (ASQ)?

Your Account Security Question (ASQ) is a question and answer combination that works in conjunction with your password to protect your privacy. Just think of your ASQ as additional protection. It helps AOL verify your identity when you sign in to AOL secure sites. Keep in mind that in order to update or change your ASQ, you'll need to remember your existing ASQ.

IMPORTANT: If you are the master account holder for your AOL account, we now offer the option to reset the ASQs for all AOL Usernames tied to your account. In order to do so, you'll need the ASQ for your master AOL Username.

To change your ASQ, follow the instructions below:

1. Visit asq.aol.com and sign in with your master Username or Email and Password.

2. Enter the answer to your Account Security Question and click Continue.

3. Locate your Security Question and click Edit.

4. Select a question from the drop-down menu, enter your Answer, and click Save.

Congratulations, you just updated your ASQ!

How do I change my Account Security Question on AOL Mail?

To ensure the security and privacy of your account, we follow a policy of asking you to verify your identity prior to discussing or taking any action on an account. To offer you this level of security, we have implemented the Account Security Question (ASQ). The ASQ is a question and answer combination that you create to protect your privacy. It allows you to verify your account quickly and easily.

If you are the master account holder on your AOL account and you know the answer to the ASQ for your Master username, you can log in and reset the ASQ for any other Username on your account; however, if you do not remember the ASQ answer to your Master username, you must follow the steps mentioned below.

1. Go to AOL Billing.

2. Sign in using your Username or Email and Password.

3. Click the Forgot Answer link.


Please select one of the options below to verify your account. Click a category heading to expand:

Verify the account with a security code

You can verify the account with a security code that will be sent to your phone number.

In case if you have multiple phone numbers listed on the account, you could choose the phone number that you wish the code to be delivered to.

Verify the account with an alternative email

You can choose to send the verification email to an alternative email address.

Verify the account with profile information

Enter your Name, Date of Birth and Zip code information to verify the account.

Verify the account with billing information

Enter the Name on card, Phone and Last 4 digits of credit card information to verify the account.

4. Click the New Question drop-down menu and select a question from the list.

5. In the Answer box, type the answer to your ASQ.

6. Click Next.

7. You will receive a confirmation message. Click Done.

I forgot the answer to my AOL Account Security Question, how do I reset it?

This happens to everyone from time to time! You can get back on track by re-setting the question.

Here’s how to do it:

1. Go to asq.aol.com/.

2. Sign in with your Username or Email and Password.

3. Click I forgot my answer


Select one of the available options to verify your account, and follow the steps below. Click a category heading to expand:

Verify the account with a security code

You can verify the account with a security code that will be sent to your phone number.

In case if you have multiple phone numbers listed on the account, you could choose the phone number that you wish the code to be delivered to.

Verify the account with an alternative email

You can choose to send the verification email to an alternative email address.

Verify the account with profile information

Enter your Name, Date of Birth and Zip code information to verify the account.

Verify the account with billing information

Enter the Name on card, Phone and Last 4 digits of credit card information to verify the account.

4. Click the New Question drop-down menu and select a question from the list.

5. In the Answer box, type the answer to your ASQ.

6. Click Next.

7. You will receive a confirmation message. Click Done.


Error Message

Account Security Question is blocked

Your Account security Question will be blocked, if you incorrectly answer your ASQ for four consecutive times. Don't worry, the block on the account is valid only for 24 hours. After the 24 hour period expires, the block is automaticall lifted and you can answer your Account security question with the appropriate answer.



Change or update your Account Security Question (ASQ)
How do I change my password?
I forgot the answer to my AOL Account Security Question

About this article:
Last updated: 08-06-2014
© 2013 AOL Inc.