Search Help Topics

Search

Troubleshooting Issues With E-mails

Unable to read e-mails
Unable to send an e-mail
Unable to receive e-mails
Unable to send or receive an attachment
Unable to open or view attachments
Unable to use links in an e-mail
Unable to see pictures in an e-mail
AOL is running slow
Password

Unable to read e-mails

A full web browser cache can interfere with AOL's features and performance. It might make the service slow or prevent you from downloading and viewing pictures. Clearing the browser cache may fix your problem.
  • If your computer is infected by a virus or a spyware
  • If you have an active Internet connection
  • If your Firewall or anti-virus applications are blocking your e-mails

Back to Top

Unable to send an e-mail

  • A full web browser cache can interfere with AOL's features and performance. It might make the service slow or prevent you from downloading and viewing pictures. Clearing the browser cache may fix your problem.
  • If you are typing the correct e-mail address
  • If your Spam Controls are blocking your e-mails
  • If your computer is infected by a virus or a spyware
  • If you have an active Internet connection
  • If your attachments are exceeding 16 MB

Back to Top

Unable to receive e-mails

  • A full web browser cache can interfere with AOL's features and performance. It might make the service slow or prevent you from downloading and viewing pictures. Clearing the browser cache may fix your problem.
  • If your Spam Controls are blocking the e-mails
  • If the e-mail is present in the Spam folder
  • If the e-mail is present in the Recently Deleted folder

Back to Top

Unable to send or receive an attachment

  • A full web browser cache can interfere with AOL's features and performance. It might make the service slow or prevent you from downloading and viewing pictures. Clearing the browser cache may fix your problem.
  • If Spam Controls are blocking e-mails that have pictures or attachments
  • If certain file types cause the downloading issue. Send yourself a text file as attachment (.txt) and see if it will download
  • If your attachments are exceeding 16 MB
  • If you or your recipient’s e-mail attachment is blocked by a Firewall

Back to Top

Unable to Open or view attachments

  • A full web browser cache can interfere with AOL's features and performance. It might make the service slow or prevent you from downloading and viewing pictures. Clearing the browser cache may fix your problem.
  • If you have, the software that is compatible with your files in order to open them. For example, if you send someone a WordPerfect file, your recipient must have either the WordPerfect software or a word processing program capable of opening WordPerfect files. Also, make sure the file is compatible with your recipient's computer; a Macintosh machine may not be able to read some Windows files, and vice versa.
  • If your Firewall or anti virus applications are blocking e-mail attachments
  • If the file extension is ".zip”, then you need a compression program like WinZip

Back to Top

Unable to use links in an e-mail

  • A full web browser cache can interfere with AOL's features and performance. It might make the service slow or prevent you from downloading and viewing pictures. Clearing the browser cache may fix your problem.
  • If Spam Controls are blocking links or pictures in your e-mails
  • If your Firewall or anti-virus applications are blocking links in your e-mails

Back to Top

Unable to see pictures in an e-mail

  • A full web browser cache can interfere with AOL's features and performance. It might make the service slow or prevent you from downloading and viewing pictures. Clearing the browser cache may fix your problem.
  • If Spam Controls are blocking links or pictures in your e-mails
  • If your Firewall or anti-virus applications are blocking links in your e-mails

Back to Top

AOL is running slow

  • A full web browser cache can interfere with AOL's features and performance. It might make the service slow or prevent you from downloading and viewing pictures. Clearing the browser cache may fix your problem.
  • If your Firewall or anti-virus applications are blocking links in your e-mails
  • If your computer is infected by a virus or a spyware
  • If you have an active Internet connection

Back to Top

Password

You may not be able to access AOL if have an incorrect password.

  • If you are using the correct password
  • If the Caps Lock is enabled
  • If the keyboard is working properly

If you wish to change your password, go to our help site for more info.

You can access your e-mails by either going to http://www.aol.com/ (AOL WebMail), or using the AOL software.

Help is available for both AOL WebMail and AOL Software separately.

Back to Top

More help on e-mails using:

See Also

Back to Top

Prefer Live Help?

If you're on the Free AOL plan and would like assistance from a Customer Support consultant, we offer very affordable membership plans that include 24/7 technical help by phone. Upgrading your plan is easy, and we have technical consultants standing by to help you now.

Click Here to Upgrade Your AOL Account to Get Live Phone or Chat Support Now.

(Once you've upgraded, click the "Contact Us" link at the bottom of any AOL Help page to find the best way to reach us.)

Prefer Live Help?


If you're on the Free AOL plan and would like assistance from a Customer Support consultant, we offer very affordable membership plans that include 24/7 technical help by phone. Upgrading your plan is easy, and we have technical consultants standing by to help you now.

Click Here to Upgrade Your AOL Account to Get Live Phone or Chat Support Now.

(Once you've upgraded, click the "Contact Us" link at the bottom of any AOL Help page to find the best way to reach us.)


About this article:
Last updated: 08-07-2009
© 2008 AOL LLC. All Rights Reserved.

advertisement