You may be receiving the message "Cannot Access a Specific Web site" for any one of several reasons. After trying the first solution, check to see if you can access the Web site. If you are still receiving the message "Cannot Access a Specific Web site," continue using the suggested solutions until the problem is fixed.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Solutions
Reset Internet Explorer® Security Settings
The Web browser's Security Settings tab lets you regulate security for local sites, trusted sites, and restricted sites. All other sites are grouped into a general Internet zone.
To set Internet Explorer® security settings to medium via AOL® One Click Fixes:
1. Click the Start button, select Programs or All Programs, select AOL, then click AOL Computer Check-Up.
Note:
2. If prompted, sign in with your AOL® screen name and password.
3. Under Other Support Tools:, click the One-click Fixes link.
4. Click the Safety and Security tab, next to Set IE Security Settings to Medium, click the Fix It For Me button.
5. Click the Continue button.
6. Click the Done button.
To manually reset Internet Explorer security to the default settings:
1. Click the Start button, then select Programs or All Programs, then click Internet Explorer.
2. Click the Tools menu, then click Internet Options or Internet Options....
3. Click the Security tab.
4. Click the Default Level button, then click the OK button.
5. Click the Save button.
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Clear The Cache, Cookies And History, Then Reset Web Settings in Internet Explorer
Whenever you visit Web sites, they will store what is known as temporary Internet files and cookies on your computer to identify that Web site. Sometimes these temporary Internet files and cookies can cause the issue you are experiencing. Similarly your History list can also be a concern. The more days you have specified for pages to be saved on your history list, the more disk space is used on your computer. You can free up disk space by clearing this list.
To clear cache, cookies and history, then reset web settings for Internet Explorer 7.0:
1. Close any Internet browser windows that may be open on your computer.
2. Click the Start button, select Programs or All Programs, then click Internet Explorer.
3. In the upper right, click the Tools menu, then click Internet Options.
4. On the General tab, under the Browsing history section, click the Delete button.
5. Under the Temporary Internet Files section, click the Delete files. button to clear the cache.
6. Click the Yes button to confirm.
7. Under the Cookies section, click the Delete cookies. button, to clear cookies.
8. Click the Yes button to confirm.
9. Under the History section, click the Delete history. button to clear history.
10. Click the Yes button to confirm.
11. In the lower right, click the Close button to close the Delete Browsing History window.
12. Click the Security tab, then click the Default level button.
13. Click the Advanced tab, then click the Reset button.
14. Click the Reset button again, then click OK.
15. Click the OK button to close the Internet Properties window.
16. Click the X button in the upper right to close the Internet Explorer window.
To clear cache, cookies and history, then reset web settings for Internet Explorer 6.0:
1. Close any Internet browser windows that may be open on your computer.
2. Click the Start button, select Programs or All Programs, then click Internet Explorer.
3. Click the Tools menu, then click Internet Options.
4. On the General tab, under the Temporary Internet files section, click the Delete Files. button to clear cache.
5. Click the Delete all offline content box to place a check mark in it, then click the OK button for confirmation.
6. Under the Temporary Internet files section, click the Delete Cookies button to clear cookies.
7. Click the OK button to confirm.
8. Under the History section, click the Clear History button to clear history.
9. Click the Security tab, then click the Default level button.
10. Click the Advanced tab, click the Reset Defaults button, then click the OK button.
11. Click the Yes button for confirmation.
12. Click the OK button to close the Internet Properties window.
13. Click the X button in the upper right to close the Internet Explorer window.
To clear cookies,history and cache on Firefox®:
1. Click the Start button, select All Programs or Programs, select Mozilla Firefox, then click the Mozilla Firefox icon.
2. Click the Tools menu, then click Clear Private Data.
3. Click the Browsing History, Cache and Cookies boxes to place check marks in them, ensure other boxes do not have check marks in them, then click the Clear Private Data Now button.
4. Click the File menu, then click Exit.
To clear cookies, history and cache on Netscape® Navigator 9.0 and above :
1. Click the Start button, select All Programs or Programs, select Netscape Navigator, then click the Netscape Navigator icon.
2. Click the Tools menu, then click Clear Private Data.
3. Click the Browsing History, Cache and Cookies boxes to place check marks in them, ensure other boxes do not have check marks in them, then click the Clear Private Data Now button.
4. Click the File menu, then click Exit.
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Download Java Virtual Machine
The Java Virtual Machine technology allows certain types of programs, called Java® applications or Java applets, to run on Windows-based computers.
To download Java Virtual Machine:
1. Go to http://www.java.com/getjava.
2. Click the FREE JAVA DOWNLOAD button.
3. If a warning box appears, click the Install button.
Note: If a warning appears asking if you wish to grant a Java® program access to the Internet, click the Grant Access link. If a warning appears asking if you wish to grant Windows® Installer access to the Internet, click the Grant Access link.
5. Choose the Typical setup - All recommended features will be installed option by clicking it, then click the Accept button.
6. Click the Next button, then follow the onscreen instructions and allow the software to download.
7. Click the Finish button.
8. Click the Verify Installation button to determine if the installation was successful.
9. A Congratulations message should appear where the Verify Installation button was located.
10. Click the X button in the upper right corner to close the browser window.
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