Web images are saved as .art files sand not as .jpg or .gif files

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Web images are saved as .art files sand not as .jpg or .gif files

You will be able to save internet images only as .art files, and not .jpg or .gif files, when the AOL Desktop Software is set to compress web graphics. Listed below are some solutions to resolve the issue. After trying the first solution, check whether you can save the internet images as .jpg or .gif files. If the issue persists, continue trying the suggested solutions until the problem is fixed. How do I determine the version of my AOL Desktop Software? and How do I determine my browser version?


Deactivate graphic compression

Graphic compression improves the time taken to download an image but deteriorates image quality. You can improve image quality by deactivating graphic compression, but this may increase the time taken to download images.

Please click the link corresponding to the version of the AOL Desktop Software installed on your computer for instructions on how to deactivate graphic compression.

Clear cookies, cache, history and footprints

Whenever you visit websites, temporary internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary internet files and cookies can cause the issue you are experiencing. Your history list can be a similar concern. The longer the time period you have for specified for pages to be saved on your history list, the greater the disk space used on your computer. You can free disk space by clearing this list.

Note: Once you clear your cookies, cache, history and footprints, you may lose the following:

  • AOL Radio presets
  • Websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies and footprints will differ depending on the browser you use. To learn how, please visit our help article Clear cookies, cache, history and footprints to learn how.

Clear Artwork Database

After some time, the amount of stored artwork on your computer can reduce the efficiency of the AOL Desktop Software. You can delete the artwork by resetting the amount of space AOL uses to store online art.

Please click the link below corresponding to the version of AOL installed on your computer for instructions on how to clear AOL Artwork Database.

Rebuild AOL Adapter

AOL Adapter connects the AOL Desktop Software to Internet Explorer. Any damage to the adapter can affect the AOL service and your access to the web. You can fix the damage by rebuilding AOL Adapter.

The instructions to rebuild AOL Adapter may differ depending on the version of AOL Connectivity Service (ACS) installed on your computer. Please click the appropriate link from the ones given below for instructions on how to rebuild AOL Adapter.

Reset web settings

If you've installed multiple web browsers your settings may have changed; however, you can reset your browser to its default settings. The homepage, the search pages and the default browser will be reset without changing the settings of other browsers on your computer. Please visit our help article Reset web settings to learn how to reset your web settings.

Set AOL Desktop Software as default

Setting the AOL Desktop Software settings to default could fix any issues you may be having in AOL Desktop. To set AOL Desktop to default, follow the instructions below.

1. Go to AOL Keyword: Settings.

2. Under the Settings A-Z tab, click the AOL as Default link.

Note: This option is available only within the AOL Desktop Software.

3. Click OK.

About this article:
Last updated: 07-21-2011
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