If you are facing issues signing on to any of the AOL Web sites, check whether
- you have a valid online identity.
- you have entered your online identity correctly.
FAQs
What is my online identity?
What should I do if my password isn't working?
What if I forget my password?
What is my online identity?Your online identity, which the AOL Web sites recognize, is your AOL® screen name (i.e., your AOL e-mail address without @aol.com; for example, if your AOL e-mail address is michealmarvel@aol.com, your screen name is michealmarvel), AIM screen name, or CompuServe screen name, and the password associated with the screen name. If you do not have an AOL screen name, you can create one by going to http://www.aol.com/.
What should I do if my password isn't working?
Ensure that you are using the password that is associated with the screen name you are trying to sign in with.
What if I forget my password?You can reset your password by clicking the Forgot Password link just below the Password box. Read the online help article Forgot AOL password for more information on how to reset your password.
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