| Sometimes, you may not be able to sign on to AOL® WebMail. Listed below are some solutions to resolve this issue. After trying the first solution, check whether you are able to sign on to AOL WebMail. If you are still unable to sign on, continue using the suggested solutions until the problem is fixed.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Important: The AOL WebMail sign-on screen may not be displayed properly because of your browser's security settings. To resolve this problem, set your browser's security settings to default.
Solutions
Set browser's security settings to default
Click the appropriate link given below to reset your browser's security settings.
To reset security settings to default in Internet Explorer®
1. Click Start, and then click Internet Explorer.
2. Click the Tools menu, and then click Internet Options.
3. Click the Security tab.
4. Click the Internet icon to highlight it, and then click Default level.
5. Click OK.
6. Close all open windows.
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To reset security settings to default in Mozilla® Firefox® 1. Launch the Firefox browser. Click the Tools menu, and then click Options.
Note: If you are using Mac OS® X, launch the Firefox browser. Click the Firefox menu, and then click Preferences. 2. Click the Content tab.
3. Select the box next to Enable JavaScript.
4. Click the Privacy tab.
5. In the Cookies section, select the box next to Accept cookies from sites.
6. Click OK.
7. Close all open windows.
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To reset security settings to default on Safari® 1. Launch the Safari browser. Click the Safari menu, and then click Preferences.
2. Click the Security tab.
3. Select the box next to Enable JavaScript.
4. In the Accept cookies section, select the Always option.
5. Click the red dot on the upper left of the Preferences window to close the window.
6. Close all open windows.
Clear cache, cookies, and history
A full Web browser cache can interfere with AOL's features and performance. It may slow down the service or prevent you from downloading and viewing pictures. Clearing the browser cache may fix the problem.
Reset password
You can use the Online Password Reset facility to create a new password. For more information on how to change your password, refer to the Reset your password using an external browser section in the online help article Forgot AOL Password.
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