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If you are unable to sign on to AOL® WebMail, try the solutions listed below to resolve this issue. After trying the first solution, check whether you are able to sign on to AOL WebMail. If you are still unable to sign on, continue using the suggested solutions until the problem is fixed.
You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.
Important: The AOL WebMail sign-on screen may not be displayed properly because of your browser's security settings. To resolve this problem, set your browser's security settings to default.
Solutions
Set browser's security settings to default
Click the appropriate link given below to reset your browser's security settings.
To reset security settings to default in Internet Explorer®
1. Click Start, and then click Internet Explorer.
2. Click the Tools menu, and then click Internet Options.
3. Click the Security tab.
4. Click the Internet icon to highlight it, and then click Default level.
5. Click OK.
6. Close all open windows.
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To reset security settings to default in Mozilla® Firefox®
1. Launch the Firefox browser. Click the Tools menu, and then click Options.
Note: If you are using Mac OS® X, launch the Firefox browser. Click the Firefox menu, and then click Preferences.
2. Click the Content tab.
3. Select the box next to Enable JavaScript.
4. Click the Privacy tab.
5. In the Cookies section, select the box next to Accept cookies from sites.
6. Click OK.
7. Close all open windows.
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To reset security settings to default on Safari® for Mac®
1. Launch the Safari browser. Click the Safari menu, and then click Preferences.
2. Click the Security tab.
3. Select the box next to Enable JavaScript.
4. In the Accept cookies section, select the Always option.
5. Click the red dot on the upper left of the Preferences window to close the window.
6. Close all open windows.
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Clear cookies, cache, history, and footprints
Whenever you visit Web sites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.
Note: Once you clear your cookies, cache, and history, you may lose the following:
- AOL® Radio presets
- The Web sites you have visited
- Your shopping cart
- Your customized pages
To know how to clear your cache, cookies, and history, click the link corresponding to the browser that you use.
- Clear cookies, cache, and history using Internet Explorer 8.0
- Clear cookies, cache, and history using Internet Explorer 7.0
- Clear cookies, cache, and history using Internet Explorer 6.0
- Clear cookies, cache, and history using Firefox 3.5
- Clear cookies, cache, and history using Firefox 3.0
- Clear cookies, cache, and history using Netscape Navigator
- Clear cookies, cache, and history using Safari
- Clear cookies, cache, history, and footprints on AOL 9.0 and higher
- Clear cookies, cache, history, and footprints on AOL Desktop
- Clear cookies, cache, and history on AOL 8.0 and lower versions
- Clear cookies, cache, and history on AOL software for Mac
Reset password
You can use the Online Password Reset facility to create a new password. For more information on how to change your password, refer to the Reset your password using an external browser section in our online help article Forgot AOL Password.
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Clean up your PC
PerfectSpeed removes unnecessary files and restores your computer’s efficiency.
This handy utility goes beyond emptying the recycle bin and conventional defragmentation. PerfectSpeed uses patented technology to safely and automatically recover valuable disk space, fix the registry, and maintain your privacy.
AOL members can try it free for 30 days and then pay only $4.99 per month for further use of the service.
Prefer Live Help?
If you're on the Free AOL plan and would like assistance from a Customer Support consultant, we offer very affordable membership plans that include 24/7 technical help by phone. Upgrading your plan is easy, and we have technical consultants standing by to help you now.
Click Here to Upgrade Your AOL Account to Get Live Phone or Chat Support Now .
(Once you've upgraded, click the "Contact Us" link at the bottom of any AOL Help page to find the best way to reach us.)
