I forgot the answer to my AOL Account Security Question

This happens to everyone from time to time! You can get back on track by re-setting the question.

Here’s how to do it:

1. Go to http://myaccount.aol.com/.

2. Sign in with your Username or Email and Password.

3. Click the Forgot Answer? link .

4. In the Account Security Question Reset window, type the characters shown in the Image Challenge box.

5. Click Next.

Note: If you can not see the image clearly, click Refresh Image. A new image challenge will then appear. If this doesn't work, select Audio Assistance to hear the hidden code.

6. Enter your billing information and select Next.

Note: If you are not a paid AOL user, you will not be presented with this step. Please jump to Step 7.

7. Enter the alternate email address you provided when you originally set up your account. If you don't recall your alternate email address, please provide your Birth Date, Gender and Zip code then click Submit.

Note: If you can't recall any information in the above reset box, you will be locked out of your account for 24 hours after the exceeded number of attempts are reached. Select Live Help and a representative will be able to help you with your account.

8. Click the Account Security Question drop-down menu and select a question from the list.

9. In the Your Answer box, type the answer to your ASQ.

10. In the Re-type Your Answer box, re-type the answer to your ASQ and click Next.

Success! A confirmation message is displayed, and your Account Security Question has been reset.

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