AOL VIP Loyalty Program

What is the AOL VIP Loyalty Program?

AOL VIP Loyalty Program is our way of saying thank you to our most valued AOL members. As a member of the AOL VIP Loyalty Program, members get priority access to our most tenured customer service agents. Our dedicated AOL VIP representatives are here for you when you need assistance with any AOL technical or account issues, offering specialized support.

How do I sign up for the AOL VIP Loyalty Program?

There is no sign-up required. AOL members who are eligible for the AOL VIP Loyalty Program service will be automatically routed to AOL VIP representatives by calling the special VIP toll-free phone number. To check and see if this service is available to you, please visit your MyBenefits page.

Really, there is no catch. We simply want to show our appreciation by offering the best customer service to you, a valued AOL member, whenever you need it.

Remember, we're here when you need us!

What are the benefits of being an AOL VIP member?

As a member of the AOL VIP Loyalty Program, you can enjoy the following benefits:

  • Ability to move quickly through to a special, AOL VIP representative, saving you time to get to the help you need
  • Specialized support from our AOL VIP representatives, our most tenured employees who reflect our commitment to world-class customer service
  • Answers to all your AOL technical or account questions; our AOL VIP representatives are skilled in ensuring efficient resolution of any AOL issue you might have

How long does my AOL VIP membership last?

You remain eligible for this special AOL VIP Loyalty Program for as long as you stay on your current AOL membership plan. If you change or cancel your current AOL membership plan, you may no longer be eligible for the AOL VIP service. To view what your AOL Plan has to offer, check out your AOL MyBenefits page.

How does the AOL VIP Program work?

Please visit your MyBenefits page to see if the AOL VIP Loyalty Program is part of your AOL membership plan. Jot down the special toll-free phone number and keep it in a safe place so anytime you need assistance from AOL, you have it right where you need it.

One of our dedicated AOL VIP representatives will be available to assist you. Our AOL VIP representatives are available 24/7 to answer any AOL technical question you may have. For questions about your AOL account, please call anytime between Monday through Friday between 8AM and 1AM ET and Saturday between 8AM and 10PM ET.


[1] Should you change or cancel your current AOL membership plan, you may no longer be eligible for the AOL VIP Loyalty Program. This program can be changed or discontinued at any time.