AIM.com Known Issues

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AIM.com Known Issues

We're aware of a few minor issues affecting AIM.com users, as listed below. We're currently working on resolving these. We'll update this list as we make progress against these issues. Thank you for your patience and we apologize for any inconvenience.

Known Issues

  • AIM Mail

    The AIM team is focused on providing you with a the best chat experience possible. We realize some users have been using the AIM page strictly to access their email accounts. We highly encourage you access your email through AOL Mail instead.

  • IE & AIM.com

    AIM.com is not supported on Internet Explorer versions 7 or earlier. Please upgrade to the latest Internet Explorer version, or use another browser, such as Google Chrome or Mozilla Firefox.

  • Unread Count

    Unread counts are sometimes inaccurate and inconsistent between different apps.

  • Conversation Syncing

    Complete conversation syncing is only available when chatting with other users of AIM and in AIM group chats. Conversations with people using older versions of AIM will be available locally, but will not synchronize between devices (this includes AIM 7, iChat, and third party chat clients, such as Adium, Trillian, Pidgin, or Digsby). If you switch from your desktop AIM to your mobile phone AIM app, you will not see your conversation history with someone who isn't on the latest version of AIM. Chats with Google Talk users will be partially synced. Facebook chats will not be synced.

Need More Help?

We strongly encourage you check out the rest of our AOL Help content for assistance with most issues. Our AIM Help library can be found here: http://help.aol.com/help/ProductLanding/aim/.

If you still can't find what you're looking for, please click the Need more help? Email us button below the line to open the form; we'll follow up with you within 48 hours.




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Last updated: 06-20-2014
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