Why can't I view pictures in AOL Mail?

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Why can't I view pictures in AOL Mail?

Having trouble viewing pictures in AOL Mail? Try the solutions below, checking to see if you can view pictures in your mail after each solution.


Clear cookies, cache, history, and footprints

When you visit a website, temporary Internet files and cookies are stored on your computer to record your return visit. Sometimes, these temporary Internet files and cookies can cause the issue that you're currently experiencing. Clearing your cookies, cache, and history can often fix the problem.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

Reset web settings

If you've installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to know how to reset your Web settings.

Check for attachments

The picture may have been sent as an attachment rather than being embedded in the mail.

To check if the picture is an attachment, in the header of the email, under the username of the person who sent you the email, you would see a paper clip icon followed by the name of the file (picture).

Note: If the picture is an attachment, you'll need to download the attachment to view the picture.


Try again later

The problem could be caused by a lot of people accessing their mail at the same time, which can lead to delays or slow responses. If this seems to be the case, please hang tight for a few minutes, and then try accessing your email again.

Note: If the picture was embedded using another file format, such as TIFF, you may not be able to view it. Please ask the sender to resend the picture using the JPG or GIF file format.

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Last updated: 08-31-2012
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