Why is the autocomplete feature in AOL Mail not working?

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Why is the autocomplete feature in AOL Mail not working?

If the autocomplete feature in AOL Mail isn't working, try the solutions below to fix the issue. After trying the first solution, check whether you can use the autocomplete feature. If it's still not working, continue using the suggested solutions until the problem is fixed.

Solutions


Sign out and Sign back in

Sometimes the easiest solution is also the most effective. Sign out of your AOL Mail account and then sign back in and try using autocomplete.


Switch from Basic Version to Standard Version

If you're using the Basic Version of AOL Mail, try switching to Standard Version.

To switch to Standard Version, scroll to the bottom of your inbox and click Standard Version.

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Add a Contact to test the autocomplete feature

If autocomplete isn't working, it may mean that your Address Book isn't synchronizing properly. Adding a new Contact to your Address Book and waiting for it to re-synchronize can help solve this problem. To learn how to add a new Contact, please visit our online help article How do I add Contacts in AOL Mail?


Reset your Address State

If your Address Book is having problems synchronizing properly, resetting the Address State will help to re-synchronize it.

To reset your Address State

1. Sign in to AOL Mail by going to http://mail.aol.com.

2. Hold down the Shift key on your keyboard, and then click the Options link in the upper right.

3. On the AOL Mail System Summary window, next to Address State, click Reset.

4. Close the AOL Mail System Summary window.


Clear cookies, cache, and history using the browser

When you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issues. Similarly, your history list can also cause problems.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio
  • Websites you've visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones below for instructions to clear your cookies, cache, history, and footprints.




About this article:
Last updated: 06-10-2014
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