Why am I not able to read email in AOL Mail?

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Why am I not able to read email in AOL Mail?

There could be many different reasons why you're not able to read your email in AOL Mail. But don't worry, we're here to help!

Below are some solutions to resolve the issue. After trying the first solution, check whether you can read your email. If you still can't read your mail, continue to the next solution - checking after each solution to see if you can read your email - until you are able to do so.


Clear cookies, cache, history, and footprints

When you visit a website, temporary Internet files and cookies are stored on your computer to record your return visit. Sometimes, these temporary Internet files and cookies can cause the issue that you're currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones below for instructions to clear your cookies, cache, history, and footprints.

Reset web settings

If you've installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to learn how to reset your web settings.

Disable the pop-up blocking software

1. Try to access your AOL Mail using a different browser like Mozilla Firefox. You can download it for free by visiting http://www.mozilla.com/. When the page loads, click the Download Firefox-Free button, and then follow the onscreen instructions.

2.Try to access your AOL Mail using a different computer (ideally from a different location).

Note: Most pop-up blockers also allow you to hold down the Shift key as you click website links. This disables pop-up blocking on a one-time basis.

Disable the pop-up window in the AOL Mail settings

1. Open AOL Mail.

2. Click Options and select Settings.

3. Select the General tab.

4. In the Pop-Up Windows section, make sure "Always read mail in a new window" and "Always write mail in a new window" are not checked. If checked, uncheck and click Save Settings.

Note: In the General tab under Reading, make sure "Enable reading pane to preview mail" is checked.

Temporarily disable a firewall or configure McAfee

There may be a firewall or other security software on your computer that is preventing you from connecting to the AOL service. You can temporarily disable your firewall and check whether you are able to connect to the Internet. To learn how to disable the firewall, read our online help article Disable a third-party firewall software.

Reset mailbox settings:

The AOL Mail System Summary page contains configuration information about AOL Mail. It can help resolve several common issues that you may be having by synchronizing your mailbox with the servers. To reset your mailbox settings, follow the instructions given in the help article How do I reset my mailbox settings in AOL Mail?

Disable Internet Protected Mode in Internet Explorer

Protected Mode is ON by default in recent versions of Internet Explorer. It can interfere with Mail. If you're having trouble reading mail in Internet Explorer, try turning Protected Mode OFF. Here's how:

Open the Tools menu, go to Internet Options, and click or tap the Security tab. Toward the bottom of the window, un-check "Enable Protected Mode". To complete the change, restart Internet Explorer then load AOL Mail.

Try accessing your mailbox using AOL Mail Basic Version

AOL Mail Basic Version is a quick way to see your email and is great when you've got a slower connection speed. Please click the following link to connect to BasicVersion: AOL Mail: Basic Version


About this article:
Last updated: 12-17-2012
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