Text Size


Sometimes, you may not be able to access your emails on AOL WebMail. Listed below are some solutions to resolve the issue. After trying the first solution, check whether you can access your emails. If the issue persists, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Internet Explorer browser installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Internet Explorer I have?


Check whether the Username is active

It is possible that the Username you are trying to sign on with has been deleted.

AOL accounts are permitted a total of seven active Usernames one primary master and six sub accounts. While a Primary Master account cannot be deleted sub accounts can be deleted and restored.

Please refer to the help article Restore or recover a deleted Username for instructions to confirm whether your Username is in a deleted state and how to restore it.

Reset IMAP settings

To reset the IMAP settings on your email program, please follow the instructions given in the online help article How do I reset IMAP settings?

Sign off and then sign on to AOL WebMail

If you are unable to retrieve your email from the WebMail, please sign off and then sign on to AOL WebMail.

To sign off and then sign on to AOL WebMail

1. Click the Sign Out link to sign off from AOL WebMail.

2. Click the AOL Mail icon. Sign on with your Username and password.

Back to Top

Clear cookies, cache, and history in your browser

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, and history, you may lose the following:

  • AOL Radio presets
  • The websites you have visited
  • Your shopping cart
  • Your customized pages

To know how to clear your cache, cookies, and history, click the link corresponding to the browser that you use.

Access your emails through the AOL software

If you experience delays or slow responses, while using AOL WebMail, please wait a few minutes, and then try accessing your email again.

We are currently working towards fixing the issue. In the meanwhile, you can continue to access your emails using the AOL software. For more information, read the help article Read email.

If you don't have the AOL software installed on your computer, please go to http://download.aol.com/ to download the latest version of the AOL software. For instructions to download and install the AOL software, please read the help article Install the AOL software.

Back to Top

About this article:
Last updated: 01-03-2013
© 2013 AOL Inc.