Message: Cannot send message using - Mac Mail Version 3 and 4

Text Size

Message: Cannot send message using - Mac Mail Version 3 and 4

If you receive the error message "Cannot send message using" while sending an email using the Mac Mail application versions 4 or 3, try the solutions given below to resolve the issue. After trying the first solution, check whether the issue is resolved. If the issue persists, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions, as this page may not remain visible as you go through the suggested steps.


Verify your account settings

If you are having issues sending and receiving mails, verify whether the user account information and settings for the mail server is accurate.

To verify whether your account settings are accurate

1. Click the Mail icon on the Dock.

2. Click Mail, and then click Preferences.

3. In the Accounts window, verify the following settings:

  • The Description can be any name of your choice.
  • The email Address should be your Username followed by or
  • The Full Name can be any name of your choice.
  • The Incoming Mail Server should be or
  • The User Name should be your AOL or AIM Username.
  • The Password should be your AOL or AIM password.

4. Click the Outgoing Mail Server (SMTP) drop down menu, and then click Edit Server List.

5. Click the Advanced tab, verify the settings given below, and then click OK.

  • Ensure that the Use custom port option is selected and type 587.
  • Ensure that the Use Secure Sockets Layer (SSL) check box does not have a check mark in it.
  • Ensure that Password is selected in the Authentication drop down menu.
  • Ensure that the User Name is your AOL or AIM Username.
  • Ensure that the Password is your AOL or AIM password.

6. Close all open windows.

Back to Top

Answer the image challenge

1. Go to
2. Enter your username and password, and then click Sign In.

3. In the Code in Image box, type the code shown in the Image, and then click Submit.

4. You will receive a message informing you that you have passed the image challenge.

Back to Top

About this article:
Last updated: 08-31-2012
© 2013 AOL Inc.