Cannot reply to emails in AOL Mail

You may not be able to reply to email on AOL Mail for any one of several reasons. After trying the first solution, check to see if you can reply to email on AOL Mail. If you are still unable to reply to email on AOL Mail, continue using the suggested solutions until the problem is fixed.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have?

Solutions

• Clear cookies, cache, history, and footprints
• Sign out and then sign back in to AOL Mail

Clear cookies, cache, history, and footprints

When you visit a website, temporary Internet files and cookies are stored on your computer to record your return visit. Sometimes, deleting these temporary Internet files and cookies, as well as your browsing history, can fix the issue that you're experiencing.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

• AOL Radio presets
• websites you have visited
• Your shopping cart
• Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

• Internet Explorer 8.0
• Internet Explorer 7.0
• Internet Explorer 6.0
• Firefox 3.5
• Firefox 3.0
• Netscape Navigator
• Safari
• AOL 9.0 and higher
• AOL 8.0 and lower versions
• AOL software for Mac
• AOL Desktop

Sign out and then sign back in to AOL Mail

Sometimes, the best solution is also the easiest. If you're having trouble accessing your mail, sign out of your account, wait a few minutes, and then sign back in. This will often do the trick.