Message: Gateway timed out - error 504 when accessing AOL Mail

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Message: Gateway timed out - error 504 when accessing AOL Mail

You may receive the message "Gateway timed out - Error 504" for any one of several reasons. After trying the first solution, check to see if you can access your mail without receiving the message. If you are still receiving the message "Gateway timed out - Error 504", continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have?


Solutions


Clear cookies, cache, history, and footprints

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.


Reset web settings

If you have installed another web browser after installing Internet Explorer, some of your Internet Explorer settings may have changed. However, you can reset your Internet Explorer to its default settings. The home page, the search pages, and the default browser will be reset without changing the settings of the other browsers on your computer. Please click the link corresponding to the version of Internet Explorer you have on your computer to know how to reset your Web settings.

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Use an alternate browser or try to access using another computer:

1. Try to access your AOL Mail using a different browser like Mozilla Firefox. You can download it for free by visiting http://www.mozilla.com/. When the page loads, click the Download Firefox-Free button, and then follow the onscreen instructions.

2.Try to access your AOL Mail using a different computer (ideally from a different location).

Note: Most pop-up blockers also allow you to hold down the Shift key as you click Web site links. This disables pop-up blocking on a one-time basis.


Allow friendly URLs and disable pop-up blocking software:

If you are using a firewall, allow the following friendly URLs: *.aol.com, *.aim.com, registration.aol.com, webmail.aol.com, and mail.aol.com. For additional support configuring third party firewalls, please contact the firewall manufacturer.

In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add a Web site, such as AOL.com to the white list of domains accepted by your pop-up blocker software. If you are unsure how to disable your pop-up blocking software or add a domain to thewhite list, please contact the vendor of your pop-up blocking software for assistance, or simply reference the Help guide included with your software.

Note: Most pop-up blockers also allow you to hold down the Shift key as you click Web site links. This disables pop-up blocking on a one-time basis.

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Enable Java applet scripting and cookies

Enabling Java applet scripting and cookies may help you resolve the issue. To know how to enable refer to our online help article Enable Java applet scripting and cookies.


Log out, then log back into AOL Mail:

If mail cannot be retrieved from AOL WebSuite Basic, logging out of AOL WebSuite Basic and then logging back into it will usually correct the issue. For assistance with logging off and then back on, refer our online help article Sign Off and Sign Back on to AOL Mail

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About this article:
Last updated: 01-03-2013
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