Message: An Error Occurred While Loading the Page with AOL Mail

You may receive the message "An error occurred while loading the page" when using AOL Mail for any one of several reasons. After trying the first solution, check to see if you can access AOL Mail. If you are still unable to access AOL Mail, continue using the suggested solutions until the problem is fixed.

Note: AOL Mail is not designed for dial-up connections. AOL Mail users attempting to access AOL Mail through a dial-up connection either with the AOL client or a third-party dial-up connection may encounter difficulties connecting with and using the AOL Mail. AOL Mail should not be used in concurrence with the AOL client, either inside the client software or in another browser window while the client software is launched.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information You Need

You will need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled How do I determine the version of Windows I have.

Solutions

• Clear Cache and Cookies Then Reset All the Settings
• Use an Alternate Browser and Try Acess With Another Computer
• Allow Friendly URLs and Disable Pop-Up Blocking Software
• Check If Java Applet Scripting and Cookies Are Enabled In Internet Options
• Log Out, Then Log Back Into AOL Mail (AOL.com or AIM.com)

Clear Cache and Cookies Then Reset all the Settings

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

• AOL Radio presets
• websites you have visited
• Your shopping cart
• Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

• Internet Explorer 8.0
• Internet Explorer 7.0
• Internet Explorer 6.0
• Firefox 3.5
• Firefox 3.0
• Netscape Navigator
• Safari
• AOL 9.0 and higher
• AOL 8.0 and lower versions
• AOL software for Mac
• AOL Desktop

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Use an Alternate Browser and Try Access With Another Computer

Try to access your AOL Mail using a different browser like the Mozilla Firefox that you can download for free at http://www.mozilla.com/. Click the Download Firefox-Free button, then follow the onscreen instructions.

Try to access your AOL Mail using a different computer, ideally at a different location.

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Allow Friendly URLs and Disable Pop-Up Blocking Software

If you are using a firewall, allow the following friendly URLs: (*.aol.com, *.aim.com, registration.aol.com, webmail.aol.com, and mail.aol.com). For additional support configuring third-party firewall, please contact the firewall manufacturer.

In order to address this issue, please disable your pop-up blocking software. Alternatively, you could add a Website such as AOL.com to the "white list" of domains accepted by your pop-up blocker software. If you are unsure how to disable your pop-up blocking software or add a domain to the"white list", please contact the vendor of your pop-up blocking software for assistance or simply reference the Help guide included with your software.

Note: Most pop-up blockers also allow you to hold down the Shift key as you click Website links. This disables pop-up blocking on a one-time basis.

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Check If Java Applet Scripting and Cookies Are Enabled In Internet Options

To enable Java™ and cookies:
1. Click the Start button, click Programs or All Programs, then click Internet Explorer.
2. Click the Tools menu, then click Internet Options.
3. Click the Security tab.
4. Click the Internet icon, then click the Custom Level button.
5. Scroll down to the Scripting section, then under Active scripting choose the Enable option by clicking it, then under the Scripting of Java applets section choose the Enable option by clicking it, then click the OK button.
6. Click the Privacy tab.
7. Click the Advanced.
8. Click the Override automatic cookie handling box to place a check mark in it, choose the two Accept options by clicking them, then click the OK button.
9. Click the OK button.

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Log Out, Then Log Back into AOL Mail (AOL.com or AIM.com)

If mail cannot be retrieved from AOL Mail, logging out of AOL Mail and logging back in will usually correct the issue.

To log out and log back into AOL Mail:
1. Click the Sign Out link to log out of AOL Mail.

Note: The Sign Out link will show the Username used to sign on and is subject to change accordingly.

2. Click the Mail link.
3. Type your AOL or AIM Username.

Note: Log in using the Username you wish to read mail from.

4. In the Password: box, type your password, and then click the Sign In button to sign on to AOL Mail.

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