Cannot view pictures in emails on AOL WebSuite Basic

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Cannot view pictures in emails on AOL WebSuite Basic

You may not be able to view pictures in e-mails for any one of several reasons. After trying the first solution, check to see if you can view pictures in e-mail. If you are still unable to view pictures in e-mail, continue using the suggested solutions until the problem is fixed.

You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

Information you need

You will need to know the version of the Microsoft Windows operating system installed on your computer. You can find this information by following the instructions given in the online help article How do I determine the version of Windows I have?


Clear cookies, cache, history, and footprints

Whenever you visit websites, temporary Internet files and cookies are stored on your computer to record your return visits. Sometimes, these temporary Internet files and cookies can cause the issue that you are currently experiencing. Similarly, your history list can also be a concern. The more the number of days you have specified for pages to be saved on your history list, the greater is the disk space used on your computer. You can free up the disk space by clearing this list.

Note: Once you clear your cookies, cache, history, and footprints, you may lose the following:

  • AOL Radio presets
  • websites you have visited
  • Your shopping cart
  • Your customized pages

The instructions to clear your cache, cookies, and footprints will differ depending on the browser you use. Please click the appropriate link from the ones given below for instructions to clear your cookies, cache, history, and footprints.

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Check for attachments:

The picture may have been sent as an attachment rather than being embedded in the mail.

To check if the picture is an attachment, in the header of the e-mail, under the Username of the person who sent you the e-mail, you would see a paper clip icon followed by the name of the files which contains the pictures.

Note: If the picture is an attachment, you will need to download the attachment to view the picture.

Try again later:

The AOL WebSuite Basic service is sometimes very busy and may experience temporary difficulties that can lead to delays or slow responses. It is also possible that some adjustments are being made to the area. AOL appreciates your patience during times when popular features may temporarily be unavailable.

To try again later, wait a few minutes, then try accessing the e-mail again.

Note: If the picture was embedded using another file format, such as TIFF, you may not be able to view it. Please ask the sender to resend the picture using the JPG or GIF file format.

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About this article:
Last updated: 08-31-2012
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